Senior Manager, FCAC Consumer Disclosures

Senior Manager, FCAC Consumer Disclosures 

Department:

Compliance Department

Reports To:

Chief Compliance Officer (CCO)

POSITION SUMMARY

Reporting to the Chief Compliance Officer, the Senior Manager, FCAC Consumer Disclosures is accountable for leading the enterprise-wide program governing compliance with all consumer disclosure obligations imposed on federally regulated financial institutions (FRFIs) under the Financial Consumer Agency of Canada Act, the Bank Act, and associated Regulations. The incumbent serves as the institution's subject-matter expert on FCAC supervisory requirements and partners across Business Lines, Legal, Technology to embed disclosure compliance into the full product and service lifecycle.

This role requires deep regulatory knowledge of FCAC mandates including cost-of-borrowing disclosures, prepaid payment product regulations, electronic communications requirements, and complaint-handling obligations, combined with demonstrated leadership in managing regulatory examinations and building scalable compliance frameworks.

KEY ACCOUNTABILITIES

1.  Regulatory Compliance Program Leadership

• Own and maintain the enterprise Consumer Disclosure Compliance Program, ensuring alignment with all FCAC-mandated obligations across retail banking, mortgage, credit card, and deposit product lines.
• Design, implement, and continuously improve a Consumer Disclosure Inventory that maps all customer-facing documentation to applicable regulatory provisions under the Bank Act, COBR, and FCAC guidance.
• Develop, maintain, and operationalize internal policies, procedures, and controls governing the preparation, review, approval, and distribution of regulated disclosures.
• Lead horizon-scanning activities to identify emerging FCAC regulatory requirements and amendments; assess organizational impact and develop implementation roadmaps.

2.  FCAC Examination & Supervisory Management

• Serve as the primary liaison with FCAC for all supervisory activities, including routine examinations, targeted reviews, information requests, and consumer complaint escalations.
• Direct and coordinate institutional responses to FCAC examination requests, including document production, examiner briefings, file preparation, and remediation tracking.
• Manage the full examination lifecycle from pre-examination readiness assessments through post-examination remediation and evidence of corrective actions.
• Develop and maintain an FCAC Examination Readiness Program ensuring continuous preparedness, including mock examinations and control testing aligned to FCAC supervisory methodology.

3.  Compliance Monitoring, Testing & Reporting

• Design and execute a risk-based compliance monitoring program covering all regulated consumer disclosures across digital, branch, call centre, and print channels.
• Conduct periodic compliance testing of disclosures against regulatory requirements; prepare findings reports with risk ratings and remediation recommendations.
• Develop and present quarterly compliance dashboards and risk reports for senior leadership, the Risk Committee, and the Board Audit & Conduct Review Committee as required.
• Maintain a compliance issues log and manage the remediation lifecycle from issue identification through validation of corrective measures.

4.  Cross-Functional Partnership & Product Integration

• Act as the compliance advisory resource for all new product development and material product change initiatives, providing regulatory review and approval of disclosure language and customer communications.
• Partner with Technology to ensure disclosure obligations are met in online and mobile channels, including electronic communications and e-signature requirements.
• Collaborate with Marketing and Customer Experience teams to review and approve customer-facing disclosures, notices, and complaint-handling materials.
• Provide compliance guidance to front-line business units on day-to-day disclosure obligations, escalation pathways, and FCAC complaint-handling requirements.

QUALIFICATIONS

Education

• University degree in Law (LL.B. / J.D.), Business Administration, Finance, or a related field required.
• Graduate degree or professional designation in compliance, law, or financial services is considered a strong asset.

Experience

• Minimum 8–10 years of progressive experience in financial services regulatory compliance, with at least 5 years specifically focused on FCAC consumer protection mandates.
• Demonstrated experience managing FCAC supervisory examinations as a primary liaison, including evidence of full compliance or successful remediation outcomes.
• Proven track record of designing and operationalizing compliance frameworks, monitoring programs, and disclosure inventories at a federally regulated financial institution.
• Prior experience working with Bank Act consumer provisions, Cost of Borrowing Regulations (COBR), Prepaid Payment Products Regulations, and FCAC Electronic Communications Regulations.

Knowledge & Technical Skills

• In-depth knowledge of the FCAC Act, Bank Act (Division 4), Cost of Borrowing Regulations, Prepaid Payment Products Regulations, and FCAC Commissioner's Guidance.
• Strong understanding of FCAC supervisory methodology, examination processes, and the Commissioner's enforcement powers.
• Working knowledge of OSFI guidelines and the intersection of prudential and consumer compliance obligations.
• Proficiency with GRC (Governance, Risk & Compliance) platforms and compliance management systems.
• Excellent analytical, writing, and presentation skills with ability to synthesize complex regulatory material for diverse audiences.

Certifications (Preferred)

• Certified Compliance and Ethics Professional – International (CCEP-I) or equivalent
• Certified Anti-Money Laundering Specialist (CAMS)
• FCAC Regulatory Compliance Certificate (Compliance Institute of Canada)
• Member in good standing with the Law Society of Ontario or relevant provincial Law Society (if applicable)

LEADERSHIP & CORE COMPETENCIES

Leadership Competencies

• Strategic Thinking & Planning
• Stakeholder Influence & Engagement
• People Leadership & Coaching
• Change Management
• Accountability & Results Orientation

Core Competencies

• Regulatory Expertise & Interpretation
• Risk-Based Decision Making
• Written & Verbal Communication
• Attention to Detail & Analytical Rigor
• Collaboration & Cross-Functional Partnership

What You Need to Know

At WealthONE, our people are our greatest asset. You’ll become part of a diverse and growing team that acknowledges everyone’s unique talents to do what’s right for the client, and to do it well.  As part of our team, you will:

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home.
• Connect: Work in a place that fosters creativity and collaboration.
•  Develop: Apply your skills and grow your career in a young, fast-growing environment.
•  Prosper: Share in our collective success with a competitive salary, incentive pay, and excellent health benefits program.

WealthONE is an equal opportunity employer committed to creating an inclusive environment where all team members and clients feel like they belong.

Minimum of 2 days per week in office is required. You also need to be legally eligible to work in Canada. This position is subject to a satisfactory background check, credit check, and reference check as conditions of employment.

To learn more, please visit us at Wealth One Bank of Canada - About Us