Customer Experience & Retail Lead– Women's Fashion Boutique

Customer Experience & Boutique Lead

Canadian Fashion Brand • Winnipeg-Made Apparel • Sustainable & Ethical

Overview:

A Customer Experience & Boutique Lead is the heartbeat of the store. We’re looking for a proactive and customer-focused team member to take ownership of both our boutique experience and customer service communications. Think of yourself as both the host and the conductor—you ensure everything runs smoothly on the sales floor and behind the scenes. If you’ve been a Key Holder, Retail Sales Lead, or held a similar frontline role, we’d love to meet you.

What You'll Do:

What You’ll Do:

• Respond to all customer service emails and online inquiries (order questions, returns, product info).
• Welcome and assist clients in the boutique with styling, fit guidance, and product knowledge.
• Support with in-store merchandising, cleanliness, and stock presentation.
• Coordinate daily boutique needs: open/close duties, restocking, appointment bookings.
• Track customer feedback and flag recurring questions or concerns.
• Support and sometime organise small in-store events or product launches in collaboration with the team.
• Assist with inventory tracking and coordination with the production/fulfillment team.

What You Bring:

• Experience in customer service or retail (especially in fashion or lifestyle brands).
• Friendly, clear communicator with a solutions-first mindset.
• Organized, detail-oriented, and reliable.
• Passion for sustainability, slow fashion, and Métis culture is a big plus.
• Comfort with digital tools (Shopify, Google Drive, Gmail, Teams, Canva etc.).
• Flexibility to work weekends, holidays, and during peak retail periods

Preferred Qualifications:

· Bilingual (French-English) — an asset, but a big plus.

· Familiarity with POS systems and basic reporting tools

· An eye for visual merchandising and in-store presentation

Why Join Us?

• Health & Dental Benefits available after 3 months (for permanent full-time employees).
• Exclusive store discount to enjoy our products.
• Free on-site parking for your convenience.
• Be part of company events and a supportive, collaborative team.

Join Anne Mulaire, a purpose-driven Canadian fashion brand where everything is proudly Winnipeg-made—designed and produced with sustainability, inclusivity, and local pride at the heart of everything we do. Be part of a team that’s redefining fashion with care, creativity, and community.

Work Schedule

• Full-time, 40 hours per week.
• Monday to Friday with occasional Tuesday-to-Saturday shifts as needed

How to apply:

Click the link below and submit your name, contact information, cover letter and resume.

Anne Mulaire is an equal opportunity employer. We strive to make employment decisions at every point of the employment, from application to termination, based on merit. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, religion, education or disability, feel valued, included, and respected.