Senior Program Manager

SENIOR PROGRAM MANAGER

Department: Technology
Location: Calgary, AB (In-Office, Hybrid) or Remote (Canada)
Employment Type: Full-Time

ABOUT US

Ziing was founded in 2018 by supply chain and technology experts.

We think of mobility as a breeding ground for collective change. We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service. 

At Ziing, we are setting new standards with our transformative enterprise platform that builds and integrates web, iOS, and Android applications. Our approach combines the forefront of modern technologies, including generative AI and comprehensive Microsoft ecosystems, within a culture that merges the agility of a Startup with the reliability of Enterprise frameworks. We’re committed to innovation, smart risk-taking, and impactful technology solutions.

Our core values of humble, hungry, and mindful are at the forefront of everything we do.

ABOUT THE OPPORTUNITY

We are looking for a Senior Program Manager to drive execution across the Ziing.ai platform roadmap.

This is an individual contributor role for someone who can bring structure, urgency, and clarity to complex platform work. You will partner closely with Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and executive leadership to ensure high-priority platform initiatives move from strategy to shipped capability to measurable adoption.

You will own the operating rhythm for major Ziing.ai programs, including integrated planning, milestones, dependencies, risks, launch readiness, stakeholder alignment, executive reporting, and post-launch measurement. You will help the organization make better trade-offs, resolve blockers faster, improve delivery predictability, and connect roadmap execution to business and operational outcomes.

WHAT YOU'LL OWN

Platform Roadmap Execution

• Partner with Product and Engineering leadership to translate the Ziing.ai platform roadmap into clear execution plans, delivery milestones, owners, dependencies, and measurable outcomes.
• Create integrated plans that connect product requirements, engineering delivery, QA readiness, SRE readiness, operational rollout, support readiness, customer impact, and post-launch measurement.
• Ensure roadmap commitments are clear, realistic, sequenced, and visible across the organization.
• Identify gaps between strategy and execution early, then drive the conversations and decisions needed to close them.
• Maintain a strong operating model across quarterly planning, sprint-level execution, release planning, roadmap reviews, and executive updates.

Cross-Functional Program Leadership

• Lead complex programs across Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and external partners.
• Build alignment when teams have competing priorities, unclear requirements, shifting timelines, or different definitions of success.
• Ensure the right people are involved at the right time, especially for technical design, customer-impacting decisions, launch readiness, compliance, supportability, and operational rollout.
• Partner with Operations to ensure Ziing.ai releases are ready for real-world delivery execution, not just technically complete.
• Create the structure needed for teams to move quickly without losing visibility, quality, or accountability.

Delivery Planning, Milestones, and Dependencies

• Own integrated delivery plans for major Ziing.ai platform initiatives.
• Track milestones, critical paths, cross-team dependencies, decision points, risks, resourcing assumptions, and launch criteria.
• Anticipate bottlenecks before they affect delivery and drive resolution across teams.
• Ensure engineering, QA, SRE, product, and operations teams have shared visibility into delivery status and readiness.

Release Readiness and Launch Governance

• Own launch readiness for major platform releases, customer-impacting changes, mobile app releases, workflow changes, integration launches, and operational rollouts.
• Ensure operational workflows, SOPs, training materials, help content, support processes, and escalation paths are ready before launch.
• Define go/no-go criteria across product readiness, engineering completion, QA validation, SRE readiness, data quality, operational training, support readiness, documentation, customer communication, and rollback planning.
• Drive post-launch reviews that measure adoption, quality, operational impact, customer impact, and follow-up actions. 

Metrics, Dashboards, and Business Outcomes

• Define program-level success metrics in partnership with Product, Engineering, Operations, Data, Customer Success, and Finance.
• Track outcomes such as adoption, workflow usage, release quality, delivery cycle time, SLA impact, operational efficiency, customer impact, support burden, automation impact, and financial workflow accuracy.
• Build dashboards and reporting mechanisms that provide clear visibility into program health, roadmap progress, launch readiness, risks, and delivered impact.

WHAT YOU BRING

• Bachelor’s degree (or higher) in Computer Science, Engineering, Business, Information Systems, Operations, Supply Chain, Data Science, or a related field.
• • Equivalent experience leading complex cross-functional software, platform, logistics, SaaS, AI, or enterprise technology programs will be strongly considered.
• Certifications in program management, project management, agile delivery, product operations, cloud, or process improvement are an asset, including PMP, PgMP, PMI-ACP, CSM, SAFe, or similar credentials.
• 6+ years of experience in program management, technical program management, product operations, engineering operations, delivery management, or a related role in a software environment.
• Experience as an individual contributor leading complex, cross-functional technology programs without direct authority over the teams involved.
• Experience working closely with Product Managers, Engineering Managers, QA, SRE / DevOps, Data, Operations, Customer Success, and business stakeholders.
• Experience translating product strategy, PRDs, requirements, or roadmap themes into actionable execution plans.
• Strong understanding of software delivery lifecycles, Agile / Scrum / Kanban practices, release management, QA validation, production readiness, and post-launch measurement.
• Strong technical fluency across modern software systems, including web applications, mobile applications, APIs, integrations, cloud services, data pipelines, observability, and production operations.
• Experience managing dependencies, milestones, critical paths, risks, escalations, launch readiness, and executive communications.
• Experience defining and tracking program metrics, KPIs, dashboards, release readiness indicators, and outcome measures.
• Strong written communication skills, including executive updates, decision documents, risk summaries, program plans, and launch communications.
• Strong judgment, ownership, organization, urgency, and ability to create clarity in ambiguous environments.
• Experience in logistics, transportation, final-mile delivery, supply chain, field-service software, marketplace operations, routing, dispatch, fleet operations, or operational SaaS.

WHY JOIN ZIING?

You'll be joining a company that's redefining final-mile logistics through technology. We move quickly, solve meaningful problems, and give our people the opportunity to make a measurable impact on both our platform and our business.

WHAT WE OFFER

• Competitive Total Compensation including $1,200 annual cell phone allowance
• 25+ days of paid time off
• Comprehensive group benefits program which includes a Health & Wellness Account
• Employee Assistance Program
• Complimentary access to our onsite gym in downtown Calgary
• Underground parking
• Our headquarters are in Calgary where we offer in-office and hybrid work models. We don’t believe in mandates so our Flex with Purpose philosophy opens the opportunity for Remote candidates who fit our technical requirements as well.
  

APPLICATION PROCESS

Qualified individuals should submit:

• Cover Letter (maximum one page)
• Resume

This integral role is being sourced by Ziing's Talent Team. We are not accepting agency or recruiter submissions at this time.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

The successful candidate will be required to complete background screening, which may include employment references, education verification, and criminal record checks.