Technical Support Representative

ProductFull TimeToronto, ON

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Technical Support Rep

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about!


We are looking for a talented Technical Support Rep to help maintain and improve the network currently set up in our office/lab.


In this role you will:


  • Provide end-user technical support for applications, databases, reports, and interfaces
  • Set up new employee laptops
  • Required to respond to Service Desk calls with end-user technical support for PCs, peripherals, telecom devices, and audio visual equipment as required
  • Plan and support application upgrades and enhancements in conjunction with sponsors, users and vendors:
  • Install and assist with testing of new application releases, enhancement requests, and bug fixes
  • Perform moves, adds and changes of software and hardware for all equipment
  • Conduct problem recognition, investigation, resolution and follow-up steps such as basic end-user training, recommendations for alternate software/hardware configuration
  • Track and maintain inventories
  • Participate in disaster recovery planning and tests and provide support during system disaster and/or system virus outbreak incidents
  • Participate in special projects, as required.

The successful candidate will possess the following qualifications/experience:

  • Diploma or post-secondary education in Computer Science or a related field
  • 1-5 years of experience in a related IT End User Support position
  • Experience supporting Windows and Mac machines
  • Office Productivity Tools: MS Word, Excel, PowerPoint, Outlook, Project, Visio