Clue Digital - Senior Account Manager

Senior Account Manager

Industry - Marketing & Advertising

Employment Type - Full-time

Job Function - Account Management

Who we are

Clue Digital has been recognized twice on The Globe and Mail’s annual Top Growing Companies list. We’re also proud to have earned the Great Place to Work Certification™ and been named one of the Best Workplaces in Professional Services for two consecutive years. On top of that, we’re a three-time AdExchanger Awards finalist for Best Use of Data and Best Use of Technology, and the 2023 winner for Best Analytics and Measurement Solution.

Our mission is to help our clients grow by finding new customers who look and act like their best current ones. Our proprietary in-house platform flips the traditional media model, enabling clients to learn first and test smarter, instead of spending blindly.

As their dedicated team of strategists, media traders, and data analysts, we believe data only matters if you know how to interpret, apply, and continuously evolve with it. What Clue delivers isn’t just insights—it’s results. Our goal is to build exceptional campaigns that move real people from prospects to loyal customers of the brands we proudly service.

The Opportunity

Are you a proactive problem-solver with a passion for digital advertising? Are you a relationship builder with strong interpersonal communication skills? If so, then we want to hear from you! We’re looking for a Senior Account Manager to join our expanding team.

Reporting to the Director of Account Management, you’ll play an important role in the pre- and post-sales cycle, owning client communications and campaign management support. In addition, you’ll also work closely with your team of Sales Executives, Traders, and Analysts to ensure our clients receive an exemplary experience and outstanding campaign performance. 

We’re looking for someone with high agency - a self-starter who’s reliable, optimistic, resourceful, and outcome-driven. A successful Senior AM at Clue Digital must have a strong understanding of our customers’ business objectives as well as the ability to proactively communicate how Clue Digital's service and solutions can maximize campaign ROI.

We deeply value those who show a bias for action, ambition balanced with integrity, and clarity under pressure. You’re someone who thrives in fast-paced environments, thinks creatively when things get tough, and always moves the ball forward.

What you'll be doing:

• Take full ownership of account and campaign outcomes, proactively managing campaigns including timelines, budgets, and deliverables while anticipating client needs.
• Act as the point of contact for a portfolio of clients - understanding their goals deeply, advocating for them internally, and pushing their business forward.
• Lead biweekly and monthly client calls with clarity and confidence, sharing performance reports that connect data to business value, not just metrics.
• Maintain rigorous hygiene across campaign management tools such as Monday, Salesforce and budget trackers to ensure cross-team visibility and seamless operations
• Lead and coordinate cross-functional collaboration to troubleshoot campaign performance, provide timely insights, and drive solutions during critical periods.
• Proactively identify pitfalls and potential challenges, proposing solutions before issues escalate and remaining calm and focused under pressure.
• Collaborate with Traders, Strategists, Analysts, and Sales to develop new campaign strategies and ensure current campaigns successfully achieve their objectives, especially when campaigns need troubleshooting or pivots.
• Ensure all applicable Clue Digital solutions are understood by your portfolio of clients, educating when necessary

Required Skills and Experience

• 4-5 years’ experience in digital advertising, programmatic, adtech, or martech space
• 3 years' experience in an Account Management role at a digital agency, DSP, media vendor, or trading desk
• A proven track record of delivering exemplary client service, demonstrating emotional intelligence and empathy in every interaction.
• Ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Ability to understand and translate technical concepts
• Ruthlessly focused on outcomes, keeping the client’s goals front and center and finding ways through, around, or over any obstacle.
• Stays calm and positive in ambiguity - brings clarity amidst chaos.
• Leads with empathy and earns trust quickly - with clients, with teammates, with anyone.
• Detailed oriented with intense pride for your work
• An exceptional team player looking to learn

Preferred Qualifications

• 3+ years managing media campaigns across both performance and brand KPIs, including CPA, ROAS, CPE, Brand Lift, reach, and engagement.
• Comfortable navigating complex financial or other regulated industries, understanding the importance of compliance and precision.
• Experience working with clients in the financial services sector is strongly preferred.
  
  

Those at Clue enjoy:

• Competitive salary and quarterly profit-sharing bonus with total compensation between $85,000 - $105,000.
• Full benefits with 25 vacation days in addition to holidays (including your birthday!)
• Remote-first work
• Friday Uber Eats stipend to enjoy at lunch or dinner
• Monthly in-person town halls and happy hours in Toronto
• Summer and Winter in-person company retreats
• Choice of tech stack – choose the computer and set up that suits your working style

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.