Customer Service Supervisor - Retail

RetailFull TimeVancouver, BC

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Our Company:

At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-

curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.

Everyday, we are learning more about how cannabis can help people unwind. In the new world of

legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions

around cannabis and its consumers.

City Cannabis Co. currently has 4 store locations in Canada.

The Opportunity:

We are looking for an experienced and knowledgeable Customer Service Supervisor (Retail) who

can efficiently run the daily operations of our business and provide excellent service to our

valued customers.


 Direct and supervise employees engaged in sales or cashier duties, or in performing

services for customers.

 Independently assign employees to duties as required in the day-to-day operations.

 Provide excellent customer service by greeting and assisting customers, and responding to

inquiries and complaints.

 Monitor sales activities to ensure that customers receive satisfactory service and quality

goods at all times.

 Enforce safety, health, and security rules; Perform work activities of subordinates, such as

cleaning and organizing shelves and ensuring that displays meet the visual standards of the


 Process payments via cash, credit or debit card and deal with returns of merchandise as per

company rules & policies.

 Prepare End-of-Day reports for management, including daily sales volumes, product

information, personnel matters such as staff endorsements, customer feedback and


 Opening and closing operations.

 Facilitate customer returns both at store level as well as with wholesalers.

 Communicate with Licensed Sales Representatives at store level to identify future training


 Build customer retention by coaching new hires to remember guests’ names.

 Responsible for Cannabis Registry accuracy and security of product displays.

 Leading pre-shift huddles to increase product/industry knowledge (groups of 12+ people).

 Be able to lead an inventory if necessary.

Required Experience/Skills:

Mandatory: BC Cannabis Worker Security Verification

 2 Years or more in Customer Service Supervisor roles

 5+ years in Customer Service setting

 Previous experience in legal retail cannabis store for 6 months or more

 Must be able to supervise 12+ staff members (incl. retail sales persons and sales clerks,

cashiers; hosts/security; back of house staff), with an overall team of 30+ diverse


 Required to work multiple sales floor positions as business dictates and direct reports to do

the same in periods of high volume.

Preferred Experience/Skills:

 Train new sales staff, monitor their performance and report to management

 Cannabis specific accreditations and certifications (CanSell, CannaReps, or similar courses).

 Serving It Right certificate.

 Vast knowledge of Cannabis history, anatomy biochemical composition, extractions,

methods of consumption and appropriate portion control/dosage.

 Ability to memorize an extensive number of constantly changing product lineup, including

cannabis flower, concentrate, edible and topical products from various brands

 Confident understanding of federal and provincial cannabis regulations, risks and harms of

cannabis, able to clearly communicate to clients basics of responsible use.

About you:

Must be available to work shifts on Friday and/or Saturday evenings 6 times per


 Fast-paced environment

 Work under pressure

 Attention to detail

 Standing and walking for extended periods

 Able to lift 50+ lbs

 Effective interpersonal skills

 Flexibility; Accurate

 Team player

 Excellent oral and written communication

 Client focused

 Reliable

 Highly organized

 Multi-tasking abilities

 Tech-savvy

Security and Safety:

BC Cannabis Worker Security Verification (mandatory)

19+ years of age


$20.25 hourly for 40 hours per week

Position Type:

Permanent, Full time

Working Schedule:

Day time, Evenings, Weekends.

Starting Date:

As soon as possible


Medical, Dental, Optical benefits, Vacation Match program, Employee Discount


Secondary (high) school graduation certificate

Contact details:

City Cannabis Co.

651 Robson St, Vancouver, BC V6B 2B9


***No phone calls please***

We would like to thank everyone for applying, however, due to the volume of applications received

only those moving forward to the interview process will be contacted. We welcome applications from

everyone irrespective of gender and ethnic group however, as members of ethnic minority groups

such as aboriginals, youth and new immigrants are currently under-represented at this level of post,

we would encourage applications from members of these groups. Selection will be based on merit