Customer Service Supervisor - Retail
RetailFull TimeVancouver, BC
At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-
curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.
Everyday, we are learning more about how cannabis can help people unwind. In the new world of
legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions
around cannabis and its consumers.
City Cannabis Co. currently has 4 store locations in Canada.
We are looking for an experienced and knowledgeable Customer Service Supervisor (Retail) who
can efficiently run the daily operations of our business and provide excellent service to our
Direct and supervise employees engaged in sales or cashier duties, or in performing
services for customers.
Independently assign employees to duties as required in the day-to-day operations.
Provide excellent customer service by greeting and assisting customers, and responding to
inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality
goods at all times.
Enforce safety, health, and security rules; Perform work activities of subordinates, such as
cleaning and organizing shelves and ensuring that displays meet the visual standards of the
Process payments via cash, credit or debit card and deal with returns of merchandise as per
company rules & policies.
Prepare End-of-Day reports for management, including daily sales volumes, product
information, personnel matters such as staff endorsements, customer feedback and
Opening and closing operations.
Facilitate customer returns both at store level as well as with wholesalers.
Communicate with Licensed Sales Representatives at store level to identify future training
Build customer retention by coaching new hires to remember guests’ names.
Responsible for Cannabis Registry accuracy and security of product displays.
Leading pre-shift huddles to increase product/industry knowledge (groups of 12+ people).
Be able to lead an inventory if necessary.
Mandatory: BC Cannabis Worker Security Verification
2 Years or more in Customer Service Supervisor roles
5+ years in Customer Service setting
Previous experience in legal retail cannabis store for 6 months or more
Must be able to supervise 12+ staff members (incl. retail sales persons and sales clerks,
cashiers; hosts/security; back of house staff), with an overall team of 30+ diverse
Required to work multiple sales floor positions as business dictates and direct reports to do
the same in periods of high volume.
Train new sales staff, monitor their performance and report to management
Cannabis specific accreditations and certifications (CanSell, CannaReps, or similar courses).
Serving It Right certificate.
Vast knowledge of Cannabis history, anatomy biochemical composition, extractions,
methods of consumption and appropriate portion control/dosage.
Ability to memorize an extensive number of constantly changing product lineup, including
cannabis flower, concentrate, edible and topical products from various brands
Confident understanding of federal and provincial cannabis regulations, risks and harms of
cannabis, able to clearly communicate to clients basics of responsible use.
Must be available to work shifts on Friday and/or Saturday evenings 6 times per
Work under pressure
Attention to detail
Standing and walking for extended periods
Able to lift 50+ lbs
Effective interpersonal skills
Excellent oral and written communication
Security and Safety:
BC Cannabis Worker Security Verification (mandatory)
19+ years of age
$20.25 hourly for 40 hours per week
Permanent, Full time
Day time, Evenings, Weekends.
As soon as possible
Medical, Dental, Optical benefits, Vacation Match program, Employee Discount
Secondary (high) school graduation certificate
City Cannabis Co.
651 Robson St, Vancouver, BC V6B 2B9
***No phone calls please***
We would like to thank everyone for applying, however, due to the volume of applications received
only those moving forward to the interview process will be contacted. We welcome applications from
everyone irrespective of gender and ethnic group however, as members of ethnic minority groups
such as aboriginals, youth and new immigrants are currently under-represented at this level of post,
we would encourage applications from members of these groups. Selection will be based on merit