Owner Services Coordinator

Join Our Team!

At Whistler Platinum, we make homeownership easy, and our Owner Services Coordinators are at the heart of that promise. In this role, you'll be the day-to-day steward of a portfolio of properties, ensuring every home is impeccably maintained, thoughtfully prepared, and ready to welcome its owners home. You'll work closely with our Maintenance, Operations, and Accounting teams - plus outside strata partners - to uphold the standard that defines the Whistler Platinum experience. It's a great opportunity for a motivated, detail-driven professional looking to grow within a collaborative team, with room to expand your portfolio and responsibilities over time.

About the Role, Benefits & Perks

• Competitive salary: $55k-$60k based on experience
• Whistler Blackcomb season pass or recreational spending account
• Annual Health & Wellness spending allowance
• Extended health and dental care, vision care
• Paid time off and flexible schedule
• Tuition reimbursement and wellness program
• Company events, staff socials, and team-building outings

What You'll Do

As a key point of contact for our homeowners, you'll keep their properties impeccably maintained and their experience seamless from arrival to departure.

• Coordinate homeowner arrivals - welcome amenities, parcel handling, and special requests - and conduct pre-arrival inspections to ensure every property is guest-ready
• Collaborate with internal teams to resolve outstanding maintenance or operational items ahead of arrivals
• Manage property onboarding, homeowner profiles, and property documentation, and coordinate property calendars alongside homeowners
• Respond to homeowner emails and calls - coordination and accounting-related - in a timely, professional manner
• Support month-end processes, owner communications, and internal tracking tools like arrival reports and office calendars
• Identify and recommend property enhancements, upgrades, and renovation opportunities
• Liaise with strata managers on building operations, capital projects, and amenity access
• Source quotes and coordinate with vendors and trades for appliances, furnishings, repairs, and insurance matters
• Support the Director of Owner Relations with special projects and administrative initiatives

What We're Looking For

• Experience in property management, hospitality, or a related field is preferred
• Strong organizational and time management skills with exceptional attention to detail
• Excellent communication skills and a natural ability to build trusted relationships
• Ability to manage multiple priorities and adapt in a fast-paced environment
• A proactive, solutions-oriented mindset with a strong commitment to service excellence
• Proficiency with Microsoft Office and property management systems is a strong asset
• Legally eligible to work in Canada (we're unable to assist with work authorization)
• Valid BC driver's licence, or the ability to convert one
• A long-term Whistler commitment, minimum 2 years
• Availability for weekend coverage (training on weekdays, transitioning to weekends)

What Success Looks Like

Homeowners feel confident their property is in expert hands, every arrival goes off without a hitch, and the little details - a well-timed inspection, a proactive fix, a quick response to a question - add up to a home ownership experience that feels as effortless as it is exceptional.