Operations Coordinator

Operations Coordinator

Full Time, Year-Round

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.

Join our Team!

The Operations Coordinator ensures the smooth running of our operations departments, including contracted housekeeping, inspectors, and maintenance technicians as well as scheduling external contractors. Communications, scheduling, problem-solving, and general administration are the key responsibilities in this role.

What will I be doing?

• Assist the Operations Managers in the day-to-day coordination of the team
• Review daily arrivals, report on property status and outstanding work orders
• Promptly report and communicate incident reports, damage or any issues of concern
• Maintain up-to-date property records
• Oversee and maintain kitchen, maintenance and guest amenities inventory
• Execute seasonal projects
• Schedule housekeeping, property inspections, maintenance work orders, contractor services and any other operational needs
• Become an expert on specifics of our vacation homes, providing advice and direction to members of the team regarding troubleshooting of home specific issues
• Primarily an office-based role, this position will also carry out ongoing inspector shifts in the field to maintain your up-to-date knowledge base
• Respond to incoming requests efficiently, provide follow up details to other departments
• To be successful in this position, you will participate in operations training to build your expertise in our portfolio of luxury accommodations. Eg Housekeeping Inspector training
• Other duties as required – we are a flexible team who work together to support one another – no two days will be the same!

Our Ideal Candidate

• Previous experience in a hospitality or construction office environment is an asset, specifically with planning, scheduling and coordinating
• A strong communicator, able to give directions and relay details over the phone or on video calls
• High-level administration skills - tracking, organizing, reporting, including Excel
• Thrive in a fast-paced environment, working collaboratively with others to ensure a smooth and efficient operation
• Ability to foster strong working relationships with all internal and external colleagues
• Outgoing and friendly, with a positive and solution-focused outlook

Why work for Whistler Platinum?

• Comprehensive compensation package including competitive wage, medical/dental benefits
• Seasonal Staff Housing available
• Ski/Snowboard pass or recreational pass
• Fun and supportive work atmosphere, staff socials and outings
• Flexible schedule to enjoy the Whistler Lifestyle
• Discounts to experience Whistler activities

Visa Requirements: You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.