Assistant Catering Service Manager | Whistler Cooks Catering | Whistler BC

At Whistler Cooks | Hunter Gather | Cranked | Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER, passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE focusing on great BC ingredients, or even fuelling up customers with their daily caffeine fix at CRANKED.

Join our team and LIVE | WORK | LEARN in Sea to Sky Corridor.

Start Date: June 2026

Hourly Rates Plus Tips

Position Purpose

The Assistant Catering Service Manager is responsible for delivering exceptional guest service across all Whistler Cooks–serviced catering events and venue-based events. This role leads front-of-house service execution, staff management, and onsite client interactions to ensure events are delivered to the highest operational and service standards.

Key Responsibilities

• Lead along side the Manager, onsite service execution for all offsite catered events and events hosted at Whistler Cooks venues and for Whistler Cooks Clients at their venues.
• Oversee event setup, guest service delivery, bar service, and teardown, ensuring all details align with event scope and BEOs.
• Act as the primary onsite point of contact for clients, guests, and venue representatives.
• Provide service expertise and collaboration to the Catering Manager and Catering Operations Manager during event planning.
• Conduct pre-event briefings with staff to communicate service timelines, roles, and expectations.
• Monitor service standards and guest satisfaction, resolving issues in real time and escalating when necessary.
• Ensure health and safety, food-handling, and responsible alcohol service standards are adhered to at every event.

• Foster a service-focused culture reflective of Whistler Cooks values.
• Coach staff on event-specific service techniques, menu knowledge, and guest interaction standards.
• Participate in performance feedback and staff development to build a high-performing hospitality team.

• Ensure equipment, linens, uniforms, and bar supplies are packed, transported, and returned according to operational standards.
• Collaborate with the warehouse team to maintain accurate equipment counts and reduce loss/damage.
• Support post-event reconciliation processes including returns, inventory, and incident documentation.
• Maintain strong communication with the Catering Manager, Catering Operations Manager and sales team regarding resource needs and operational challenges.

• Participate in weekly operations meetings; report service performance, staffing needs, and upcoming event requirements.
• Work closely with the Catering unit Manager to align staffing and scheduling with event demands.
• Communicate directly with the Catering Sales Manager and Catering Coordinator on client expectations and special requirements.
• Build positive relationships with venue partners, suppliers, and external stakeholders.

Applicant Requirements

• High School Graduate
• 2 years of supervisory experience in hospitality, catering, or high-volume event environments required.
• Willing to relocate and provide own housing in Sea to Sky Corridor
• Catering and/or venue operations experience strongly preferred.
• Serving It Right certification required; FoodSafe Level 1 an asset.
• Valid Driver’s License and ability to travel between venue/event locations.

• Strong leadership and service-focused attitude.
• Excellent guest relations and conflict-resolution capabilities.
• Able to manage multiple events and priorities in a fast-paced environment.
• Strong organizational skills with attention to detail and event flow.
• Professional communication skills with clients, guests, and internal teams.
• Ability to lift 35–70 lbs and stand/walk for extended periods during events.
• Knowledge of POS systems and cash-handling procedures.

Work Conditions

• Evening, weekend, and holiday work required during peak event seasons.
• Seasonal variability in venue café operations and event volume.
• Requires travel to various venues, warehouses, and client sites within the Sea to Sky Corridor.
• No option of hybrid work.

What We Offer

• Competitive salary with performance-based incentives.
• Staff discounts and perks.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment.

At Whistler Cooks, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.