Guest Services Manager

Contract Period: May 11th, 2026, to September 11th, 2026

Location: 210 Princes’ Blvd. (Onsite, No Remote Work)

Schedule: Monday to Friday, 9am - 5pm * Flexibility Required

* Overtime, Weekends & Evenings leading up to & during CNE (August 21st - September 7th)

Pay Rate: $26/ HR

ABOUT US

Looking for a paid internship that’s fun, and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America, attracting approximately 1.6 million visitors annually over the course of its 18-day run. With something for everyone, the CNE offers a wide range of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!

Join the team and be part of this summer tradition, helping us inspire Canadians and create memories!

ABOUT THE ROLE

Reporting to the Chief Operating Officer, the Guest Services Manager is responsible for planning, coordinating, and overseeing key CNE guest services programs, including Trains, Lost Children, Lost & Found, EMS, St. John Ambulance, and Scouts.

This role plays a critical part in delivering a seamless and positive guest experience across the grounds by leading teams, managing operations, and ensuring service excellence.

Key Responsibilities include, but are not limited to:

·       Supervise staff overseeing core service areas within the Guest Services Department

·       Determine staffing requirements and develop staff schedules

·       Screen, hire, and train staff (and volunteers where applicable) in accordance with applicable legislation and CNE standards

·       Assist in termination of staff, when necessary, in consultation with the COO and HR Director

·       Establish employee goals and performance objectives for the department

·       Coach and develop staff to maximize performance and engagement

·       Delegate responsibilities to supervisory staff and monitor performance

·       Track staff hours and prepare payroll submissions

·       Contribute to departmental budget planning and monitor expenditures

·       Ensure program budgets and financial controls are adhered to

·       Maintain and enforce departmental policies, procedures, and operational standards

·       Liaise with internal teams, clients, and third-party service providers

·       Support the Guest Experience Department in delivering exceptional service

·       Prepare and complete daily departmental summary reports

·       Coordinate move-in logistics for Guest Services satellite locations, including the Guest Relations Office, Trains trailer, Salon 102 (ECC), and Better Living Centre

·       Lead and oversee the 18-day staff training program

·       Manage department uniform ordering and distribution

·       Oversee move-out operations, including inventory management, packing, and storage

·       Support CNE Emergency Procedures as required

·       Address and resolve escalated guest concerns in a timely and professional manner

·       Identify opportunities to improve efficiency and enhance service delivery

·       Perform other duties as assigned

Qualifications & Requirements

·       Must have a valid G2 or G Driver’s License

·       Post-secondary education or a combination of relevant education and experience

·       Minimum of 3 years of leadership experience in a customer service-focused environment

·       Strong interpersonal and communication skills (verbal and written)

·       Excellent organizational and time management skills, with the ability to manage competing priorities and meet tight deadlines

·       Demonstrated commitment to exceptional customer service

·       Strong conflict resolution and problem-solving abilities

INVITATION TO APPLY

Interested candidates should submit a resume and cover letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department.

At the CNE we are committed to fostering a diverse, inclusive and accessible work environment where all employees feel valued, respected and supported. The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview, please advise us if you require accommodation. Please note only candidates invited for an interview will be contacted.