Senior Supervisor, Guest Services

Event Services & OperationsInternToronto, ON

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Canadian National Exhibition Association - Toronto, Ontario

Contract Position: June - Sept, 2022


About Us:


Looking for a paid summer internship that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!


The CNE, often affectionately referred to as The Ex, is one of the top ten agricultural fairs in North America. Learn what it takes to run Canada’s largest community event. Get hands on experience and a behind-the-scenes look at some of our event attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!


The CNE fair is a cherished tradition, attracting approximately 1.5 million visitors annually over the course of its 18-day run. Be a part of this summer tradition and help us inspire Canadians and create memories.


Overview:


Reporting to the Manager, Guest Services, the Senior Supervisor, Guest Services’ role will be to assist and support the planning of CNE Guest Services programs. Other responsibilities include (but are not limited to):


  • Embrace and demonstrate the CNE Customer Service Mindset
  • Determine requirements for 18-day staffing for Trains and Lost & Found /Found Kids
  • Coordinate issuance of rehire letters to qualified staff from previous year
  • Coordinate scheduling of, and conduct Staff Interviews
  • Prepare employee employment acceptance information package
  • Coordinate collection of required staff payroll forms and other administrative paperwork as required
  • Prepare, schedule, and deliver training materials for 18-day Trains and Lost & Found/Found Kid’s staff
  • Liaise with Guest Services Coordinator to identify signage, facility and other equipment/labour requirements for the department
  • Prepare Trains and Lost and Found/Found Kids move-in schedule
  • Set up and equip Train staff trailer and two Lost & Found/Found Kid’s locations including IT/telephones
  • Arrange for rental and delivery of wheelchairs/scooters for Scouts Canada
  • Assist Scouts Canada with the preparation of their space for the 18-days and monitor operations during the fair
  • Prepare and maintain staff schedules
  • Prepare and submit weekly staff payroll
  • Liaise with Toronto EMS staff in the setup of their facilities on site
  • Provide leadership, assistance, and coaching to Train, Lost & Found / Found Kid’s Supervisors
  • Ensure CNE policies and procedures are followed, including those around maintaining a safe work environment
  • Maintain positive working relationships with other CNE partner(e.g. Toronto EMS, Ontario Safety League, and Toronto Police Services)
  • Ensure accurate logging of Lost and Found items, and Found Children in the appropriate database
  • Monitor 18-day staff to ensure operation of all teams
  • Complete employee evaluations
  • Review policies and practices and recommend changes where necessary
  • Assist Toronto EMS staff during move-in and the duration of the fair as required
  • Attend provided training including: Customer Service, Health & Safety, AODA, CPR
  • Abide by the CNEA Golf Cart regulations while in operation of golf cart supplied by the CNEA
  • Ensure employee workplaces are kept stocked with materials as required (paper, toner, diapers, sanitizer, relevant forms, etc.)
  • Relocate and care for found persons in our care in the event of emergency, abiding by emergency plans in place
  • Other duties as assigned

Qualifications & Educational Requirements:

  • Demonstrated leadership skills
  • Experience supervising staff (preferred)
  • Proven organization and time management skills with attention to detail
  • Strong interpersonal skills
  • Experience handling complaints (preferred)
  • Flexibility
  • Tolerance to ambiguity
  • Demonstrated problem-solving and decision-making skills
  • Demonstrated ability to deal effectively with conflict
  • Demonstrated focus on continuous improvement
  • Proficient in Microsoft Office applications, with emphasis on exceptional Excel skills
  • Adaptable to change
  • Ability to work in a fast-paced, sometimes stressful environment
  • Outstanding command of the English language, both verbal and written
  • Driver’s license preferred
  • Ability to work up to and including Labour Day Monday as a minimum
  • Flexibility to work days or evenings during the event, as required

The CNE is committed to the learning and growth of its employees and works to provide opportunities for skill development. Some learned skills in this role may include:

  • Further develop leadership skills
  • Organizational/time management skills
  • Leadership skills
  • Technological skills
  • Attention to detail
  • Ability to work and make decisions in a fast-paced environment
  • Multi-tasking skills
  • Further develop both verbal and written communication skills
  • Adaptability skills
  • Further develop technological skills
  • Teamwork/collaboration skills

History of the CNE:


The Canadian National Exhibition Association (CNEA) is a not-for-profit organization that was founded in 1879 for the purpose of fostering the development of agriculture, industry and the arts. The CNEA has a strong and long history of planning and executing the 18-day Canadian National Exhibition (CNE).


Invitation to Apply


Interested candidates should submit a resume and covering letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department.


Please note only candidates invited for an interview will be contacted. At the CNE we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.


The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.