Mobile Device Repair Technician

Are you a skilled tech with a passion for fixing smartphones and tablets, and want to join a fast-paced, service-driven team? We’re looking for an experienced Mobile Device Repair Technician to join our crew and make an impact every day.

What you’ll do

• Diagnose, troubleshoot and repair mobile devices (smartphones, tablets) – including both iOS/Apple (iPhone, iPad) and Android devices (various brands).
• Perform screen-replacements, battery replacements, port repairs, water-damage assessments, software resets and other common mobile device fixes.
• Work in-shop and/or on-site (mobile repair van or customer location) depending on business needs.
• Provide friendly, professional customer service: communicate clearly with customers about repair options, pricing, timelines, and solutions.
• Maintain high standards of workmanship: ensure repairs are done right the first time, document work, manage parts inventory, maintain tools and equipment.
• Stay current with new devices and repair techniques; be comfortable adapting to new models, new technologies, and evolving repair challenges.
• Collaborate with the team on workflow, suggest improvements, help meet service targets, maintain excellent customer satisfaction.

What we’re looking for

• Proven experience repairing mobile devices: you’ve done screen replacements, battery swaps, device diagnostics, both Apple and Android.
• Strong manual dexterity, attention to detail, ability to work quickly and accurately under time pressure.
• Excellent customer-facing communication skills: you can explain tech issues in plain language, set expectations, and deliver great service.
• Ability to work independently (onsite mobile repairs) and in a team-shop environment. Reliable, punctual, self-motivated.
• Comfortable with a mobile work environment (driving/travel between sites in the Ottawa region).
• Familiarity with parts, tools, repair software and basic device diagnostics. Prior experience with Apple ecosystem + Android brands is a major asset.
• Flexibility: may involve occasional evenings or weekend work depending on customer demand.

Why join us?

• You’ll work in a dynamic, growing business dedicated to excellence in mobile device repair—fast turnaround, high quality, great customer feedback.
• Competitive compensation and opportunity to grow your role as the business evolves.
• Great team environment that values initiative, reliability and strong customer service.
• Opportunity to work across many device brands and models—so you’ll build depth & variety in your repair skills.
• If you’re someone who likes solving problems, working with your hands, and making customers happy when you hand them their “good as new” device—this is for you.

Compensation & Benefits

We offer a competitive hourly wage or salary (based on experience) plus potential bonus/commission for completed repair targets. Benefits and vehicle/travel allowance (for mobile work) may apply – details to be discussed.

To apply: Please send your resume, highlight device-repair experience (brands/models worked on, types of repairs done), and a brief paragraph telling us why you’d be a great fit for this role. We’ll respond quickly to qualified candidates.