Service Coordinator

Come join Sterling Fire Protection, where our passion for safety and commitment to excellence unite. As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety. If you're driven by a commitment to excellence, have a passion for making a difference, are dedicated to upholding the highest quality of work, and are eager to be part of a forward-thinking organization that values expertise, teamwork, and continuous growth, then join us in our mission to provide top-tier fire protection services that set the standard for safety and security. We don’t just fight fires - we ignite your career!

Service Coordinator Job Description

Hey there, adventure seekers! Are you ready to dive into the thrilling world of service coordination? We're on the lookout for a detail-loving, action-packed Service Coordinator to join our crew and help us dazzle our clients with top-notch service! As the Service Coordinator, you'll be the mastermind behind scheduling, coordinating, and dispatching our field technicians on epic service quests. If you've got ninja-like organizational skills, communication superpowers, and thrive in fast-paced environments, then we want YOU on our team! Join us and be part of the high-octane journey to deliver excellence to our valued clients! 

Who You Are

• Communication Champ - You have superpowered communication skills to keep the customers, technicians, and other parties in perfect harmony. Your ability to communicate clearly will ensure that everyone is aligned and on board with the same game plan. 
• Exceptional People Skills and Customer Service Wizardry - You have the ability to knock socks off both internally and externally, building rock-solid relationships and turning every experience into a high-five fest!
• Detail-oriented - You are someone who can spot the tiniest details from a mile away, ensuring our coordination and documentation are as precise as a laser beam. With your keen eye, you’ll dodge dissatisfaction and coordination hiccups like a true superhero. 
• An Organizing Guru - You can juggle tasks like a pro, keeping the chaos at bay and the schedules on point. With your supercharged organization skills, you’ll be the master of multitasking, ensuring every task gets its time in the spotlight and nothing slips through the cracks. 
• Excited by Collaborating with a Team - You thrive on teamwork, ready to dive into the fray with the sales squad and service superheroes. You enjoy conquering challenges and achieving epic victories together as a team. 
• Adaptable - The coordination environment can be dynamic and fast-paced, with changing priorities, but you, are an adaptability ninja! You have the ability to roll with the punches, dance through the chaos, and turn unexpected twists into thrilling challenges. 
• Positive - You bring the sunshine wherever you go! Known as the life of the party, you’ll be the spark that ignites our team’s energy. Your infectious positivity turns every workday into a celebration, creating a supportive atmosphere where everyone feels like they’re on top of the world. 
• Zen Master - You are the Zen Master of Stress-Busting! As a Service Coordinator, you’ll face deadlines, customer inquiries, and the occasional curveball faster than a wolverine in a windstorm. But fear not! With your supercharged stress management skills, you’ll be as cool as a cucumber, letting stress roll off your shoulders like water off a duck’s back. 
• Tech Wizard - As a Service Coordinator, you’ll wield software tools like Google Worksuite and Service Trade with the finesse of a gaming champion. 
• Epic Problem Solver - You enjoy embarking on epic quests to conquer challenges, and unravel mysteries with solutions that dazzle customers and elevate the entire organization to new heights!

What You’ll Do

• Become the master of service requests, whether they come in by phone, email, or online.
• Channel your inner detective to gather all the juicy details about the request, from location to urgency.
• Play matchmaker and assign our field technicians to the perfect service calls, considering their skills, location, and availability.
• Craft daily schedules and routes that would make even the most efficient GPS jealous, ensuring our technicians zip around town like service superheroes.
• Be the ultimate communicator, keeping our technicians in the loop with all the info they need for each service call.
• Provide real-time support to our field warriors, tackling any unexpected hurdles or changes with lightning-fast reflexes.
• Put your charm to work and keep our clients in the loop, confirming appointments, updating them on technician arrival times, and answering any burning questions they may have.
• Make sure our technicians are armed to the teeth with all the equipment and knowledge about a job that they need to successfully complete it. 
• Keep our records squeaky clean, documenting every dispatched task, technician assignment, and completed service with precision.
• Embrace the unexpected and tackle challenges head-on, finding clever solutions to keep our service delivery running smoother than silk.
• Join forces with the team to hunt down opportunities for process improvement and take our service game to the next level!

What You Need

• High school diploma or GED.
• Fluency in English.
• Proven experience as a Service Dispatcher, Service Coordinator, Scheduling Administrator, or in a similar role requiring coordination and scheduling.
• Availability to work overtime as needed.
• Experience with industry software such as Service Trade, or similar.
• Proficiency with word processing and spreadsheet software such as Google Worksuite

Wage

$24 - $30/hr

At Sterling, we treat our employees right. An employee of Sterling Fire Protection can look forward to the following:

• Casual dress
• Company events
• Fun, close-knit corporate culture where employees are valued and everyone is accepted
• Comprehensive vision, dental, and health care benefits
• Disability insurance
• An industry-leading Employee Assistance Program
• Teladoc virtual medical care
• Extended health care
• Life insurance
• Paid time off
• Optional RRSP or TFSA plan with employer contributions

Sterling Fire Protection is an equal-opportunity employer. We are committed to creating an inclusive and diverse environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety and protection for all.