Service Manager

Solvest – Who We Are:

Solvest began operations in the Yukon in 2015, and we have since established ourselves as the standard for renewable energy services in northern and remote regions. We specialize in designing and executing large-scale renewable energy projects including microgrids, independent power projects (IPPs), battery energy storage systems (BESS), solar, and wind installations built for the North's unique challenges. Our work is grounded in strong, long-term partnerships with First Nations, where we prioritize collaboration, training, and shared economic opportunities. Our core values are Innovation, Trust, Empowerment, and Tenacity.

What We Offer:

• A people-focused workplace; our employees are the center of our culture
• A chance to contribute to a greener and more inclusive future
• Working with a great team with a focus on employee growth and development
• 4-day work week – we believe in meaningful work/life balance
• Competitive compensation
• Employer-paid health benefits and gym membership
• Open book financials across the company
• We promote from within

The Opportunity:

Solvest is seeking a permanent, full-time Service Manager to lead and grow our Operations & Maintenance (O&M) department in Whitehorse, Yukon. This is a pivotal role for a driven technical leader who is ready to build and shape the service function of a growing renewable energy company from the inside out.

You’ll be collaborating with the CTO (Chief Technical Officer) to develop and refine Solvest's O&M service offering; building tiered service packages, identifying new revenue opportunities, and leading the implementation of the systems and tools that allow the department to scale with confidence. As Service Manager, you will collect data on time, equipment, materials and parts used for service tasks to allow for improved service agreement estimating and budgeting.

You will be responsible for the development and implementation of Solvest's O&M strategy, overseeing service calls, warranty repairs, and maintenance contracts for commercial and utility-scale solar systems and PowerPod units. You’ll coordinate and dispatch Electricians, Solar Technicians, and Contractors, act as the primary point of contact for clients, and ensure all maintenance schedules and service standards are met with precision and professionalism.

Are you a technically grounded, systems-oriented leader who thrives in a fast-paced, purpose-driven environment? If you are, we want to hear from you.

Employment Status: Permanent Full Time – 36 hours per week (4-day work week)

Salary Range: $90,000 – $125,000 per year (based on experience) + annual profit share based on company profitability

Location: Whitehorse, Yukon (on-site)

Leave Entitlement: Three weeks of paid vacation to start (15 days) + 5 paid sick days per year

Who You Are:

You are a technically skilled and operationally minded leader who takes pride in maintaining systems that work, and teams that deliver. You have a track record of managing O&M programs with precision, and you understand that in the renewable energy space, downtime is not just a cost; it's a client relationship.

You are a natural organizer and communicator. You know how to triage competing priorities, coordinate field teams across multiple active service calls, and still find time to analyze performance data and improve how the department runs. You are as comfortable in front of a client as you are digging into KPIs, failure rate trends, or a cost-per-service estimate.

You are entrepreneurial in your thinking. You see the service department not just as a support function, but as a revenue-generating arm of the business, and you are energized by the challenge of building it into something profitable, scalable, and respected. You look for inefficiencies and fix them. You look for opportunities and pursue them.

You are a collaborative leader who earns trust through competence, follow-through, and respect. You build a culture where feedback is welcomed, documentation is valued, and every member of the service team, from Solar Technician to Contractor, knows what is expected and why it matters.

If you are ready to take ownership of a department, bring your technical expertise to bear in one of Canada's most unique operating environments, and help Solvest deliver on its commitment to reliable renewable energy across the North, this is your next role.

Job Description (Strategic, Managerial, and Tactical Responsibilities):

Strategic Work:

• Collaborate with the CTO to develop and implement Solvest's O&M strategy and service offering, meeting department KPIs and standards
• Partner with the Estimator on O&M contract pricing, technical input, and cost estimates
• Lead the implementation of a comprehensive monitoring platform for all PV solar and PowerPod assets under Solvest warranty and/or maintenance and service contracts, including residential, commercial, utility-scale systems, and microgrids
• Ensure 60 Hertz CMMS adoption and documentation compliance through regular audits
• Develop tiered service offerings that balance client value with departmental profitability
• Develop a path-to-profitability roadmap based on contract volume, margins, and labor costs
• Use benchmarks and KPIs to identify areas of improvement for service calls and maintenance, including response time, downtime, and component failure rates
• Identify and implement industry best practices for preventative maintenance to improve the reliability of PV solar and PowerPod assets
• Standardize documentation processes across the department and develop and conduct training to ensure process adoption
• Prepare the annual operating budget for the Service Department

Managerial Work:

• Prepare detailed work plans and provide management and direction to service teams during service work
• Coordinate and dispatch Electricians, Solar Technicians, and Contractors for service calls, warranty repairs, and maintenance work
• Manage the Solvest Active Monitoring Program (AMP) through the monitoring platform and 60 Hertz CMMS system, ensuring all systems are reviewed on the specified interval and serviced within the 3-week repair window
• Manage strategic client relationships and ensure a high standard of client communication and service delivery
• Collaborate with technical leads, engineering, and electrical teams on commissioning plans
• Conduct quarterly performance reviews of the service team
• Provide regular coaching through leading consistent Employee Development Meetings and feedback conversations

Tactical Work:

• Act as the primary point of contact for clients for PV solar and PowerPod system troubleshooting, service calls, and warranty repairs
• Conduct daily and weekly planning and scheduling to line up labour and equipment using a triage system to assign service priority
• Track equipment failures and performance issues to inform future equipment procurement and installation practices
• Coordinate with the Buyer to procure replacement equipment and process equipment warranty and lost revenue claims for clients
• Set up service scheduling and budgeting systems to track KPIs
• Prepare and submit annual operating plans to regulators on behalf of utility-scale PV Solar IPP and microgrid clients under Solvest's service agreements
• Build and implement tracking systems to capture actual time and cost data for all service activities
• Ensure compliance with all regulatory requirements

Required Skills & Qualifications:

• Red Seal Electrician certification is required
• Preferred to have a minimum 5 years of experience in operations and maintenance (O&M) in the renewable energy, electrical, or related industry
• Demonstrated experience managing service teams, scheduling field crews, and coordinating dispatch operations
• Strong understanding of PV solar systems, including grid-tied residential, commercial, and utility-scale installations
• Experience with BESS (Battery Energy Storage Systems) is preferred
• Proficiency with CMMS platforms or similar maintenance management tools is an asset
• Strong analytical skills with the ability to interpret performance data and translate it into actionable improvements
• Excellent written and verbal communication skills for client reporting, regulatory submissions, and internal documentation
• Proven ability to manage budgets, track costs, and identify financial performance opportunities
• Ability to work independently, manage competing priorities, and make sound decisions under pressure
• Professional and respectful demeanor with colleagues, clients, contractors, and the public

Preferred Qualifications:

• Experience with residential or utility-scale IPP systems, inverters, and PowerPod or microgrid maintenance would be an asset
• Familiarity with 60 Hertz CMMS or similar monitoring and maintenance platforms
• Experience preparing regulatory operating plans and performance reports
• Experience operating in remote or northern environments

Additional Requirements:

• Valid driver's license with a minimum of 3 years of driving experience 
• Criminal Record Check
• Ability to work in Canada is required

How to Apply:

Please submit your resume and cover letter to the People Department at https://www.solvest.ca/careers.

We wish to express our appreciation to all applicants for their interest in this position. Only candidates selected for an interview will be contacted.

Solvest is an inclusive equal employment opportunity employer that considers applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, gender identity, sexual orientation, record of offences, age, marital status, family status, or disability.