IT Support Specialist

IT Support Specialist

Solace Power Inc. is seeking to hire an IT Support Specialist.

Application Deadline: March 26th, 2026

Join one of Atlantic Canada’s Best Places to Work 2024 & 2025, as awarded by Atlantic Business Magazine!

At Solace Power Inc., we are pioneering the future of wireless power technology. As a close-knit team of around seventy people, we push the limits and redefine how the world thinks about wireless power. Our innovative solutions cater to complex requirements in telecommunications, automotive, aerospace and defense and various other industries, and we are excited to bring truly groundbreaking products to market.

The Role:

Solace Power is looking for an IT Support Specialist who is responsible for providing end-user, network and systems support, while supporting our IT Administrator on various IT projects.

The IT Support Specialist’s Typical Day at Solace Power:

• Provide end-user desktop support (including software, hardware, peripherals, and network).
• Serve as the first point of contact for IT support, managing the IT support ticketing system, and coordinating the intake, prioritization, and resolution of user requests.
• Research various IT-related problems and provide timely responses to end users.
• Track, prioritize, and document IT issues, requests, and resolutions.
• Install, diagnose, repair, maintain, and upgrade all end-user devices and equipment to ensure optimal security and performance.
• Develop and maintain technical documentation of systems and networks.
• Assist with maintenance of network and server infrastructure.
• Assist in network monitoring and cybersecurity maintenance.
• Assist in various IT-related projects to improve support, infrastructure, and business operations.
• Perform various other duties related to IT system/user support as required. 

Must-Have Requirements:

• Information Technology diploma or a suitable combination of training and work experience.
• At least 5 years of relevant IT experience in Desktop/User support.
• At least 2 years of relevant IT experience administering Microsoft 365, SharePoint, Teams, Windows/Linux OS, and virtualization experience (ProxMox and VMWare).
• Experience with Windows OS, Linux, and Mac OS.
• Experience supporting and maintaining network and storage devices.
• Strong interpersonal and communication skills.
• Strong ability to perform troubleshooting and assist users through IT procedures, in-person and remotely.
• Self-motivated, a strong desire to learn, and be adaptable to a fast-paced, ever-changing environment.

Nice to Have Requirements:

• Experience implementing and administering cloud-based data storage and cloud applications.
• Experience identifying and vetting new software tools based on organization’s evolving needs.
• Experience with implementing, using and supporting AI tools in a corporate environment.
• ITIL, Microsoft and/or other relevant IT certifications.

Why Join Us:

·       Be part of a company that is redefining wireless power technology.

·       Work in a collaborative and innovative environment that values fun, courage, teamwork, and diverse perspectives.

·       We offer a comprehensive benefits package, including participation in a GRRSP and employee stock option plan.

Note on Qualifications and Experience: Don’t meet every single requirement? Studies have shown that equity-priority individuals are less likely to apply to jobs unless they meet every single qualification. At Solace Power, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you are excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You may just be the right candidate for this or other roles.   

Join us at Solace Power and be a part of our journey to revolutionize wireless power technology!