UX/UI Designer (SaaS Product, Zeplin, Webflow)
R&DFull TimeVancouver, BC
This is a standing position. Hiring is subject to personnel requirements.
Location: Vancouver, Canada
Position: Full-time employee
We're on a mission to make certain that the conversational AI revolution benefits everyone. Machines are increasingly awesome at understanding English. But what about the 5+ billion people who need to communicate in their native language?
Sinitic automates multilingual customer support with a vertically-integrated product suite and proprietary NLP engine for Chinese, Tagalog, Vietnamese, Japanese, Thai and other languages. Our core tech includes IP for mixed-language understanding and semi-supervised chat history structuring (we really love NLP). We're a fast growing SaaS business with great call center clients from the iGaming and RegTech industries.
HOW WE WORK 🛠️🎯🌏
Build it fast with usage: We deliver functional product to clients and iterate with real-time data. With this approach, we move fast and innovate cutting-edge NLP tech.
Target 1-2 opportunities: We target a max of 1-2 opportunties or problems at a time. With this mindset, we scale our business and product as efficinetly as possible.
Stay hyper-global: We're a team with Taiwanese and Ukrainian devs building Canadian software powered by Vietnamese NLP for Swedish clients based in the Philippines. With this global method, we thrive together.
OUR TECH & ROADMAP 🚘🗺️
The backbone of Sinitic consists of several python (micro) services communicating through a message queue server. Our clients have call centers with 24/7 operations, therefore testing and high-availability are critical to us. We are currently hosted on a multi-region GCP infrastructure and rely heavily on Kubernetes and Google Cloud SQL (Postgres) to achieve high levels of stability and performance.
The heart of Sinitic is driven by our passion to ensure that the conversational AI revolution benefits everyone from all corners of the Earth. To do this, we're building automation products that go after every mundane task in the customer support domain: livechat, ticketing, chatbot training, upselling, scheduling, and more.
DO YOUR BEST WORK, FROM ANYWHERE 🌴☕
As a senior frontend developer you will be a foundational member of a growing team, with leadership opportunities from Day One. As a remote-first company, our top priority is to implement new ways of enabling your maximum productivity, happiness, and contributions to the team.
To accomplish this, we receive incredible support from the Creative Destruction Lab, Next Canada, Ontario Centers of Excellence, Green Century Investments and the National Research Council of Canada. We're building a team of ambitious, global-minded, can-do winners who want to absolutley succeed over the next years. Together, we're doing the finest work of our lives.
ABOUT YOU 🧕👩👨🏿
Experience: Senior-level experience with 5+ years as UI/UX designer for a SaaS business.
Vision: Contribute input on the company's product development & roadmap.
Researcher: Discover and innovate latest design principles within customer support automation.
Artist: Show your imagination and deliver beautiful, striking user interface with clean UX.
Cool Cookie: This is a startup. We plan ahead but must be nimble and fast to adapt. If we asked your friends, they would say you're the calmest person they know in tough situations.
NICE TO HAVES (BUT NOT DEALBREAKERS) 🌟🌟🌟
- Excellent knowledge of wireframing and mockup process
- Experience working with an remote Agile team
- Experience with Zeplin, Webflow, Invision, Adobe product suite and other design tools
- Fluent in 2+ languages (Chinese and English preferred)
COMPENSATION & BENEFITS 🐶👶
- Competitive wages and bonuses
- 20 vacation days
Sinitic is committed to equality of opportunity for all team members. All qualified candidates are encourage to apply irrespective of age, disability, gender, sexual orientation, citizenship or migrant status, pregnancy or maternity, race or religion. We value diversity in our lives and business.