Employee Benefits Producer

Group BenefitsFull TimeLondon, ON

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Position Overview

The Employee Benefits Group Account Manager is responsible for acquiring new client accounts and the oversight and ongoing management of assigned client accounts. This position coordinates with support staff to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met. In addition, the Account Manager will maintain the ongoing client relationship and identify trends in service issues and develop corrective action plans that will positively improve the client’s ability to manage their benefit plans.


Salary: Commission-based


WHAT WE OFFER:

  • Competitive salary
  • Comprehensive benefits package
  • Matching retirement plan
  • A flexible and collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization

Responsibilities:

  • Build and maintain relationships with existing group clients, vendor contacts, and internal staff to facilitate the sale and retention of group insurance products.
  • Communicate effectively and courteously to clients, employees, and carriers regarding benefit plans, renewal information, and plan & vendor options
  • Market and analyze benefits and rates for all lines of coverage
  • Engage prospective and existing clients to gather information about their insurance needs, discuss existing coverage, and provide customized insurance solutions
  • Develop new clients through cold calling, networking, and referral to identify sales opportunities
  • Manage and grow existing book of business and identify cross selling opportunities
  • Attend relevant continuing education seminars and trainings to enhance knowledge and skills.
  • Participate in scheduled team and office meetings.
  • Provide Account Management backup for the team when necessary, during scheduled vacations, personal leave, or at a manager’s discretion.
  • Coordinate and facilitate the implementation for new and renewing small group clients
  • Market and analyze benefits and rates for all lines of coverage
  • Analyze and advise clients on service trends and assist with development of corrective action plans for improvement.
  • Respond to Request for Proposals (RFP); coordinate and present in finalist meetings
  • Ensure high levels of service delivery to client accounts including, but not limited to:
  • Highest quality customer service and every effort to exceed the customer’s expectations for service.
  • Provide 24 Hour response time to customer calls and resolve problems within one business day where possible. Provide status update to client if unable to resolve issue fully within 1 business days.
  • Provide responses or resolution to client requests regarding enrollment issues including ordering ID cards, processing enrollment forms, checking enrollment status
  • Educate client and enrollees about their group’s benefit plans, coverage, copays, coinsurance and /or deductibles.
  • Research and resolve all claim and billing problems.

Requirements:

  • Excellent communication skills, ability to articulate technical information in lay terms and good listening skills
  • Group presentation skills
  • Ability to successfully and creatively problem solve and negotiate solutions
  • Ability to organize and prioritize is essential
  • 3-5 years of business to business or business to consumer sales
  • Proficiency in Windows, Word, Power Point and Excel (high level spread sheeting required)
  • GBA Designation

We truly thank all applicants for their interest in Selectpath, however, only qualified candidates will be contacted. No phone calls please.


Selectpath is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors.


Upon request, Selectpath will make accommodations available to applicants throughout the recruitment and hiring process.