Client Services Representative - Group Benefits

Group BenefitsFull TimeLondon, ON

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THE OPPORTUNITY

The Client Service Representative, Group Benefits provides administrative support to the Practice Advisor and clients of Selectpath. In this position, you will be responsible for handling client and Advisor inquiries and requests related to Group Benefits products


WE OFFER YOU:

  • Day shift hours - 8:30am-4:30pm, no weekends
  • Work from home capabilities
  • On-site, employer-paid downtown London parking
  • Competitive salary
  • Comprehensive benefits package
  • 1:1 wellness coach
  • Matching retirement plan
  • A flexible and collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization

TASKS AND RESPONSIBILITIES:

  • Build relationships with all clients in order to assist with general plan administration questions/concerns, resolving issues and follow up
  • Plan, organize and facilitate the preparation and completion of client renewals
  • Plan, organize and facilitate new plan implementations, plan amendments, carrier changes, and AOR’s
  • Liaise with carriers to help solve problems in an effective and efficient manner
  • Assist with administrative functions such as Advisor client correspondence, file maintenance, regular database updates and maintenance
  • Prepare various ad hoc reports
  • Other duties as assigned
  • Completion of a Group Benefits Associate designation

QUALIFICATIONS & EXPERIENCE:

  • Minimum 3-5 years’ administrative and customer service experience in the Group Benefits industry an asset
  • Advanced knowledge and application of MS suite of products (Outlook, Word, Excel, and PowerPoint) and Goldmine or other CRM systems is an asset
  • Customer service oriented, possess a professional and approachable demeanor and has the ability to handle conflicting priorities
  • Excellent interpersonal, oral and written communication skills
  • Ability to organize, prioritize in a fast work environment

We truly thank all applicants for their interest in Selectpath, however, only qualified candidates will be contacted.No phone calls please.

Selectpath is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors.

Upon request, Selectpath will make accommodations available to applicants throughout the recruitment and hiring process.