Director of Customer Success

Customer SuccessFull TimeRemote Eastern/Atlantic Time Zones/Canada

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Director of Customer Success

We are searching for an experienced and driven individual to join our team as Director of Customer Success

In this role, you will lead a team of skilled professionals and work closely with security and privacy experts, product leaders and engineering. You will utilize your deep domain expertise and ability to solve complex problems to drive innovation in our platform.

Responsibilities include but are not limited to:

Organizational leadership

  • Driving continuous awareness of learnings related to major privacy laws such as HIPAA, CCPA, PIPEDA and the GDPR.
  • Committing to continuous learning and professional development in a demonstrable way.
  • Hiring, coaching and managing a team
  • Having a direct and positive impact on the Securicy team and platform
  • Identifying opportunities to continuously improve our product and internal processes.
  • Working to deeply understand our customer’s objectives in order to inform product features, content and strategy
  • Monitoring the customer journey to identify and address gaps in the Securicy platform
  • Capture customer insights through data analysis and customer engagement

Our work environment

At Securicy, you will find an open and supportive environment that values work/life balance and respects different perspectives and experiences. People with a desire to help other people and deliver results thrive in our organization.

Our Mission

Our mission is to provide organizations with the technology, structure, and guidance to ingrain privacy and security by design. We enable organizations to be transparent and build trust from formation through all stages of growth.

Work Hours & Benefits

Securicy is a fully remote organization that appreciates the quality of life benefits of working from home. We have flexible working hours, as well as allotted vacation and health maintenance time. Team members enjoy comprehensive healthcare benefits, fully-funded professional development opportunities, and memberships to professional organizations.

Qualifications, Skills and Attributes:

  • Innovative and creative mindset
  • Enthusiasm
  • Experience building and scaling high-touch customer success processes
  • Highly adaptable to a fast-paced hyper-growth company
  • A curiosity that leads to self-driven continuous learning
  • Operational excellence in analytical thinking, process development, problem solving, communication, and planning.

Education and Experience Requirements:

  • 10+ Years of management experience in leading teams in a technology environment
  • 5 years experience leading a Customer Success Team in a high-growth SaaS
  • Knowledge of security standards, practices, tools, or applications, and data privacy regulations

Ready to see if this role is a fit for you?

To apply, please click the “Apply Now” button to share your resume (.pdf), Linkedin profile and any additional relevant information with our team. We’ll then review your application and get in touch with the next steps.