Video Field Service Technician

Saco Technologies Inc. - Opportunities Full TimeOrlando, FL

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Video Field Service Technician


SACO is a leader in innovative lighting, LED video displays, and media solutions and controls. Our expertise is applied in a variety of remarkable projects worldwide ranging from architectural lighting, to multimedia art installations, to music touring experiences for top artists.


We are currently looking for an experienced Video Field Service Technician to join our team.


The role requires a self-motivated person with experience interfacing with clients and an understanding of working with international deadlines.


Tasks


· Provides on-site field support to customers including installation, and servicing and repairing of LED video systems and equipment;

· Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting;

· Assists in instructing customers in the operation and maintenance of systems/equipment;

· Acts as a liaison with customers on technical matters for assigned projects;

· Talk to customers and schedule service calls;

· Install, troubleshoot and repair;

· Train customers on operation and maintenance of equipment;

· Communicate effectively with customers, co-workers and supervisors in person, by telephone, email, etc.;

· Work productively both independently and in a group.


Requirements


· Touring and Concert Industry experience (nice to have);

· Theme Park Maintenance experience (nice to have);

· Good troubleshooting and problem-solving abilities;

· Good understanding of electronics, LED based systems, video and DMX;

· Solid organizational skills including attention to detail;

· Able to read blueprints/floor plans;

· Able to read simple mechanical, electrical, and instructional documentation;

· Able to climb a ladder and work in high places;

· Able to lift 50lbs;

· Connect signal, power cables;

· Basic knowledge of AC/DC power and installation;

· Understand and use established safety requirements;

· Able to competently use basic hand tools and electric tools;

· Understand customer installation requirements;

· Ability to travel to International destinations.


What we offer


· The opportunity to work on world-class and record-breaking lighting projects displayed across the world.

· An experienced, dynamic, and rapidly growing team.

· Competitive salaries, group insurance and an employer-matched RRSP plan.

· Flexible working hours

· Casual dress code

· Great cultural diversity.


We come together as one, join SACO!


SACO isn’t just a brand, it’s a mindset, a culture. We bring together technologists, lighting and media experts from various fields to form a community of knowledge and passion with the same goal to do extraordinary things.