Dispatch and Customer Service Coordinator

RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.

If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers — we’d love to hear from you.

Key Responsibilities

• Handle inbound and outbound phone calls and email correspondence with clients in a professional and timely manner
• Maintain accurate client records, including inventory details, shipment and order requests, and customer concerns
• Serve as a primary point of contact for dispatcher questions, clarifications, and day-to-day operational support
• Provide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returns
• Assist with scheduling deliveries and coordinating logistics between customers and drivers
• Maintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilities
• Monitor customer calls in real time and ensure prompt communication regarding delays, cancellations, or service changes
• Support general office duties as assigned
• Participate in team meetings to share feedback and contribute to continuous operational improvements

Qualifications & Experience

• Minimum 3 years of experience in a customer service role; experience in transportation or logistics is considered a strong asset
• Demonstrated ability to work with logistics and delivery software, with adaptability to new systems and technology
• Excellent English communication skills, both written and verbal
• Strong problem-solving, decision-making, and organizational skills
• High attention to detail and a strong sense of accountability
• Professional work ethic with a customer-focused mindset
• Proficiency in Microsoft Office, including Outlook, Excel, and Word
• Ability to obtain a satisfactory Criminal Record Check (at the employee’s expense)
• Legally eligible to work in Canada

Working Conditions

• Full-time position: 40 hours per week, Monday to Friday, 8:00 a.m. – 4:30 p.m., with flexibility for staggered start times as required
• In-office role, reporting to the Operations Manager
• Extended periods of sitting and computer work
• Occasional filing and office organization requiring standing, walking, bending, and reaching
• Periodic work in the yard to meet with drivers, as operational needs arise

Wage: starting at $20.00 per hour, with consideration given to relevant qualifications and experience.
Company: RS Express Ltd.
Location: 175 Plymouth St

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.