Technical Account Manager

Location: Remote 

Reports To: Vice President, Business Development

Role Overview

The Technical Account Manager (TAM) is a tech/sales hybrid role responsible for designing, implementing, and supporting merchant trials and proof‑of‑concepts (POCs) for MNEE Pay’s bank‑grade, POS‑native stablecoin acceptance network.  Working closely with Business Development and the merchant’s technical teams, the TAM ensures that merchants can quickly evaluate, integrate, and scale “pay with any stablecoin” across online and in‑store channels while clearly bridging the gap between technical implementation details and successful commercial outcomes.

Key Responsibilities

·       Own the end‑to‑end technical workstream for merchant trials and POCs, from initial scoping through to successful completion and production hand‑off.

·       Partner with the opportunity lead (Business Development) to design trial/POC plans that align technical success criteria with commercial objectives and merchant timelines.

·       Run technical discovery with merchants (eCommerce, POS, payments, security, and treasury stakeholders) to understand current payment flows, systems, and constraints.

·       Propose integration architectures leveraging MNEE Pay APIs, SDKs, and platform capabilities to enable “pay with any stablecoin” at checkout (online, in‑store, and QR).

·       Configure sandbox environments, test accounts, and demo data for trials, ensuring merchants can evaluate the solution with minimal friction.

·       Provide hands‑on support to merchant developers and solution partners (gateways, processors, platforms) during integration, including code‑level guidance, sample implementations, and troubleshooting.

·       Create and maintain materials (solution briefs, implementation guides, playbooks, and ROI‑oriented decks) that clearly bridge the gap between technical implementation and successful commercial deployment for merchants and partners.

·       Work with Product and Engineering to prioritize and escalate technical issues surfaced during trials/POCs, ensuring rapid resolution and clear communication back to merchants.

·       Document implementation patterns, runbooks, and best practices for repeatable deployment motions, contributing to internal and partner‑facing technical collateral.

·       Translate merchant technical feedback into clear requirements and feature requests to inform the MNEE Pay product roadmap, particularly around APIs, reporting, and settlement workflows.

·       Act as a trusted technical advisor to strategic accounts post‑go‑live, supporting optimization of MNEE Pay.

·       Support the VP, Business Development and core BD team in technical portions of RFPs, proposals, and partner enablement sessions.

·       Maintain an expert understanding of MNEE Pay’s platform, including stablecoin support, settlement mechanics, treasury/off‑ramp options, and security/compliance posture.

Required Qualifications

·       5+ years in a technical customer‑facing role such as Technical Account Manager, Sales Engineer, Solutions Architect, or Implementation Engineer. 

·       Strong hands‑on experience with web technologies, APIs, and system integration patterns (REST, webhooks, SDKs, event‑driven flows). 

·       Experience in payments, fintech, merchant acquiring, or eCommerce platforms, with familiarity of POS systems and online checkout flows.

·       Ability to understand and explain payment economics (fees, settlement timing, chargebacks) and how MNEE Pay improves merchant outcomes.

·       Comfortable engaging both technical and commercial stakeholders, translating business requirements into technical solutions and vice versa.

·       Proven track record leading complex integrations or POCs with enterprise or mid‑market merchants, from discovery through go‑live. 

·       Excellent written and verbal communication skills, including the ability to create clear technical documentation and present to mixed technical/non‑technical audiences. 

·       Strong problem‑solving skills, with the ability to operate in ambiguous, fast‑changing environments typical of high‑growth fintechs.

Preferred Qualifications

·       Experience with payment gateways, PSPs, ISVs, or commerce platforms integrating alternative payment methods or new rails.

·       Familiarity with stablecoins, digital assets, wallets, and treasury/off‑ramp processes.

·       Background working in a high‑growth, product‑led B2B SaaS or payments company.

·       Experience supporting global merchants across multiple regions, currencies, and regulatory environments.

Key Competencies and Attributes

·       Customer Orientation: Obsession with merchant success during trials/POCs and in early production, with a focus on reducing time‑to‑value.

·       Technical Depth: Ability to quickly understand merchant architectures and design robust, scalable integration patterns using MNEE Pay.

·       Commercial Awareness: Understanding of how technical design choices affect merchant economics, adoption, and revenue outcomes for MNEE Pay.

·       Collaboration: Works seamlessly with Business Development, Product, and Engineering, acting as the connective tissue between commercial and technical teams.

·       Ownership: Takes full responsibility for the technical success of assigned trials, POCs, and early‑stage accounts.