Senior Manager, Banking Programs (BaaS/Payments)

RockWallet

About RockWallet

About RockWallet

Rock Solid. Rock Confident.

RockWallet is a financial technology company composed of people who think differently about how digital assets can be managed, accessed, and used.

RockWallet is building secure, compliant infrastructure that connects digital financial services with modern payment networks and banking partners. Our platform operates at the intersection of fintech innovation and regulated financial services, enabling customers to access financial products through trusted sponsor bank partnerships and Banking-as-a-Service (BaaS) infrastructure.

As RockWallet continues to expand its BaaS capabilities, we are focused on delivering reliable, compliant financial programs while maintaining strong operational alignment with our sponsor banks and regulatory frameworks.

The Role

We are seeking a Senior Manager, Banking Programs to lead the operational management of RockWallet’s Banking-as-a-Service (BaaS) and sponsor bank programs.

This role will support bank-sponsored financial products, including deposit accounts, debit cards, payment operations, and customer-facing program changes. The Senior Manager will ensure these initiatives move efficiently through internal readiness reviews, sponsor bank oversight processes, and regulatory approval workflows.

This position is ideal for someone with deep experience in fintech, payments, or regulated financial services who can bridge product development, operational execution, and compliance requirements within a sponsor bank partnership model.

The ideal candidate understands how fintech programs operate within bank oversight frameworks and can build scalable processes that support program launch readiness, ongoing partner governance, and regulatory alignment.

This role will work cross-functionally with Product, Compliance, Legal, Operations, Risk, Marketing, and Engineering teams, and coordinate closely with RockWallet’s sponsor banks and financial institution partners.

Key Responsibilities

Banking-as-a-Service Program Management

• Support the operational management of RockWallet’s BaaS programs and sponsor bank partnerships.
• Coordinate initiatives related to bank-sponsored financial products, including deposit accounts, debit cards, and payment operations.
• Maintain a strong understanding of sponsor bank oversight requirements, program governance standards, and regulatory expectations.
• Ensure RockWallet’s product and operational initiatives align with bank partner frameworks and financial program requirements.

Product Launch & Bank Approval Coordination

• Manage the end-to-end process for sponsor bank review and approval of new product features, operational changes, and marketing initiatives.
• Coordinate internal readiness reviews to ensure initiatives meet bank partner requirements, regulatory expectations, and operational standards prior to submission.
• Facilitate communication between internal teams and bank partners throughout the program approval lifecycle.
• Track submission timelines, partner feedback, and approval status to ensure initiatives move efficiently through bank oversight processes.

Cross-Functional Program Coordination

• Partner closely with Product, Engineering, Compliance, Legal, Risk, Marketing, and Operations teams to support bank-sponsored financial programs.
• Translate bank partner feedback into clear operational and product guidance for internal teams.
• Help ensure internal stakeholders understand and follow sponsor bank program requirements and regulatory constraints.

Program Governance & Operational Process Development

• Develop scalable processes that support BaaS program governance, submission workflows, and partner oversight requirements.
• Establish documentation and operational playbooks for bank partner submissions, product readiness reviews, and regulatory program changes.
• Identify operational bottlenecks and implement improvements that reduce turnaround time for bank partner approvals and program launches.

Compliance & Regulatory Alignment

• Partner closely with Compliance and Legal teams to ensure RockWallet programs align with sponsor bank oversight expectations, regulatory requirements, and payment network rules.
• Maintain accurate records of submissions, approvals, and program documentation to support audit readiness and regulatory reporting.
• Monitor changes in bank partner guidance or regulatory expectations that may impact RockWallet’s financial programs.
• Partner with internal teams and bank partners to identify, escalate, and resolve operational or compliance issues impacting bank-sponsored programs.

Operational Metrics & Continuous Improvement

• Track operational metrics related to bank approval timelines, readiness reviews, and program governance workflows.
• Identify opportunities to improve program efficiency and reduce friction between internal teams and bank partners.
• Support implementation of operational tooling or automation that improves visibility and coordination across BaaS programs.

What Success Looks Like

• Product launches and program updates move efficiently through sponsor bank oversight and approval processes.
• Internal teams have clear guidance on navigating bank partner requirements and program governance frameworks.
• BaaS program operations are scalable, well-documented, and aligned with regulatory expectations.
• Strong coordination exists between internal teams and sponsor bank partners.
• Operational processes support consistent launch readiness and program oversight.

Qualifications

Required

• 6–10 years of experience in fintech, payments, banking operations, or regulated financial services.
• Experience working with Banking-as-a-Service platforms, sponsor bank partnerships, or fintech-bank program structures.
• Strong understanding of deposit programs, debit card issuing, payment operations, or digital banking infrastructure.
• Familiarity with sponsor bank oversight frameworks, program governance models, and financial product launch readiness processes.
• Proven ability to manage complex cross-functional initiatives in regulated environments.
• Strong program management and operational process development skills.
• Excellent communication skills with the ability to translate regulatory or partner requirements into actionable internal guidance.

Preferred

• Experience supporting sponsor bank approval processes for fintech product launches or marketing initiatives.
• Familiarity with card issuing programs, payment networks, or digital banking infrastructure.
• Experience improving operational workflows and governance frameworks within regulated fintech environments.
• Experience using operational tools such as Jira, Notion, Asana, or similar workflow platforms.
• Experience working with sponsor banks supporting fintech BaaS programs.

Why Join RockWallet

This role sits at the center of RockWallet’s Banking-as-a-Service infrastructure, helping ensure financial products launch smoothly and operate within sponsor bank and regulatory frameworks.

By building scalable processes and coordinating cross-functional teams, you will enable RockWallet to deliver innovative financial products while maintaining the operational discipline required in modern fintech.

Benefits:

• Work from home
• Competitive salary
• Diverse and dynamic work environment
• Work-life balance and support for career development

HOW TO APPLY: Please submit your resume in our preferred file – .PDF not in .DOC. Thank you. We thank all interested applicants; however, only those under consideration will be contacted.

RockWallet, LLC is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. 

This job posting may involve the use of artificial intelligence (AI) — such as automated resume screening or candidate assessment — at one or more stages of the recruitment process. If AI tools are used, all decisions are overseen by a human reviewer.