Consumer Protection Director

Consumer Protection Director - RockWallet

About RockWallet

Rock Solid. Rock Confident.

RockWallet is a financial technology company composed of people who think differently about how digital assets can be managed, accessed, and used.

Our vision is for everyone, everywhere to be able to reimagine prosperity in the digital economy. Our mission is to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and confidently. Our self-custodial, multicurrency wallet puts you in charge of your digital assets. RockWallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place, on your mobile. RockWallet is registered with FinCEN as a Money Service Business. Find out more here at www.rockwallet.com.

Want to join us?

We’re expanding our team! If you’re looking for remote work that provides upward mobility in a supportive and friendly environment where innovation thrives, RockWallet is for you!

We are looking for an experienced and highly motivated Consumer Protection Director to help build and grow our U.S. compliance program. This is a highly visible role that provides valuable and significant work. You will assist with the efforts to strengthen our U.S. compliance program to support the Company’s fast-paced growth in the U.S.

This role is remote with a preference for US-based applicants in the Eastern Time Zone.

Role Overview

Reporting to the Chief Compliance Officer, the Director of Compliance Operations will be responsible for the duties and obligations listed below.

Key Responsibilities:

• Support the implementation of the U.S. Compliance Regime
• Support the implementation and operation of RockWallet’s compliance with banking partners;
• Maintain and update the annual Consumer risk assessment;
• Manage adherence to the following consumer regulations:
• CAN-SPAM Act, EFT Act, E-SIGN ACT, FCRA, Expedited Funds Availability Act, NACHA Operating Rules & Guidelines, UCC Article 4A, Right to Financial Privacy Act, Telephone Consumer Protection Act, Truth in Savings Act
• Manage the following consumer compliance processes
• Complaints Management, Negative Balances & Exception Handling, Unclaimed Property / Escheatment, Chargebacks / Refunds, Elder Financial Abuse
• Ensure that sanctions screening policies, procedures, and tools are operating maximally;
• Assist with updating policies, procedures and guidance, as required by the regulatory environment, pertaining to data privacy and protection, consumer protection and fraud prevention.
• Develop a deep understanding of RockWallet products and services to execute enhancements driven by the changing regulatory environment.
• Create and implement a compliance self-testing program, and ensure that reporting is consistent with regulatory requirements, as well as working with other functional group leaders to ensure compliance as needed in accordance with the compliance program.
• Partner with internal and external stakeholders to drive compliant solutions to adhere to the regulatory regime governing RockWallet’s business;
• Respond to and participate in internal and external audit requests;
• Monitor global regulatory and business developments, and revise policies and procedures as necessary in conjunction with the Chief Compliance Officer, as well as stay current with the latest industry trends and regulatory developments that impact the regulatory environment; and,

Daily Responsibilities

• Supervise, manage, and grow the Compliance analyst team;
• Evaluate operational performance of the Compliance systemic controls and make recommendations or enhancements;
• Track transaction monitoring, blockchain analytics, sanctions, and other alert volume queues, ensuring that volumes are cleared within prescribed SLAs;
• Conduct quality control reviews of analyst work product and track adherence to feedback provided;
• Evaluate self-testing workpapers and results, develop findings and recommendations, and monitor remediation;
• Track enterprise compliance training adherence and monitor training reporting; and
• Monitor global regulatory and business developments, and revise policies and procedures as necessary in conjunction with the Chief Compliance Officer, as well as stay current with the latest industry trends and regulatory developments that impact the regulatory environment.

Candiate Profile

• Bachelor’s degree
• Minimum of 7 years’ experience in related compliance roles in Fintech, Payment Systems, Crypto is required, with a preference for previous Money Services Business (MSB) experience
• Candidates from Compliance and AML backgrounds will be given preference.
• Deep understanding and experience in the areas of compliance with the Consumer deposit, lending, and credit requirements
• Familiarity with Gramm-Leach-Bliley Act, Reg E, data privacy and governance and consumer protection legislation
• Familiarity with state licensing regimes, application and maintenance processes
• Strong experience in risk management
• Strategic thinker, data-driven and analytical in approach to solving problems, thinking of ways to improve productivity, efficiency and business outcomes
• Demonstrated ability to deliver results in a highly cross -functional, global organization.
• Excellent organizational and interpersonal skills to effectively work with department members, senior leadership and colleagues outside the department and to respond to regulators, banking and payment partners and other vendors
• Strong verbal and written communication skills to inform and educate team members, and to file correct and accurate compliance reports with regulatory bodies
• Ability to learn and adapt quickly in a fast-moving startup environment.

Benefits:

• Work from home
• Competitive salary
• Diverse and dynamic work environment
• Work-life balance and support for career development

How to Apply: Please submit your resume in our preferred file – .PDF not in .DOC. Thank you.

We thank all interested applicants, however, only those under consideration will be contacted.

RockWallet, LLC is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please visit us at www.rockwallet.com.

This job posting may involve the use of artificial intelligence (AI) — such as automated resume screening or candidate assessment — at one or more stages of the recruitment process. If AI tools are used, all decisions are overseen by a human reviewer.