Payments Analyst

RockWallet is a financial technology company made up of people who think differently about how digital assets can be managed, accessed, and used.

At RockWallet, our vision is for anyone to be able to access and thrive in the digital economy. It’s our mission to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self-custodial, multicurrency wallet puts you in charge of your digital assets. RockWallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place, on your mobile. RockWallet is registered with FinCEN as a Money Service Business. Find out more here at www.rockwallet.com.

Role Overview

In this role, you will provide analysis of payment processing operations. Ensure that possible fraud threats and issues are examined, documented, managed, and escalated. Provide subject matter expertise and create relevant documentation/training material related to payment operations. There will also be aspects of creating and maintaining dashboards to provide business intelligence to internal stakeholders.

If you are a Fintech / Crypto / Digital Asset professional, who thrives in a fast-paced, collaborative environment, and is ready to take on a high-impact role, we would love to hear from you.

This role is remote with a preference for applicants based in Canada and in the Eastern Time Zone.

Reporting to the Director of Payments, the Payments Analyst will be responsible for the following duties and obligations:

Responsibilities

• Daily monitoring of transaction success and declines, as well as performance, to identify potential issues with payments processing, checkout errors, and negative customer experience.
• Investigating root causes of any payment-related issues, and ensuring timely resolution
• Monitor and analyze various data points provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Develop and maintain dashboards to improve business intelligence for internal stakeholders.

• Implement operational processes for customer support escalation
• Assist the customer support team by providing detailed information and guidance related to payment inquiries

· Complete diverse tasks within established rules/limits, which may include escalations from other employees.

• Manage relationships with third-party payment vendors to adequately assess risks and ensure the business is kept up to date with industry standards.
• Prepare training materials, guides, and documentation for all payment flows and issues

Qualifications

• 2 to 3 years of experience in the fintech, gaming or crypto industry
• Knowledge of Crypto/banking products, services, processes, and organization is an asset.
• Microsoft Excel (strong knowledge of Pivot tables, Power Query, BI Tools, SQL are essential).
• Knowledge of AWS services (Redshift, S3, Quicksight) is an asset.
• Strong verbal and written communication skills.
• Organization and time-management skills.
• Collaboration and team skills.
• Analytical and problem-solving skills.
• Proficient problem-solver, strong active listener, and committed to continuous team improvement.
• Must be flexible and able to work in a fast-paced, dynamic environment and adapt to changing priorities.

Benefits

• Work from home
• Benefits
• A competitive salary
• Diverse and dynamic work environment
• Support for career development
• A collaborative work environment that values ambition and results

How to Apply: Please submit your resume in our preferred file – .PDF not in .DOC. Thank you.

We thank all interested applicants; however, only those under consideration will be contacted.

RockWallet, LLC is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

This job posting may involve the use of artificial intelligence (AI) — such as automated resume screening or candidate assessment — at one or more stages of the recruitment process. If AI tools are used, all decisions are overseen by a human reviewer.