Payments Analyst
PaymentsFull TimeNoida, India
Payments Analyst
About RockWallet
Rock Solid. Rock Confident.
RockWallet is a financial technology company made up of people who think differently about
how digital assets can be managed, accessed, and used.
At RockWallet, our vision is for anyone to be able to access and thrive in the digital economy. It’s
our mission to help you make the most of the opportunities available by building products that
empower people to navigate digital asset usage easily, securely, and with confidence. Our selfcustodial, multicurrency wallet puts you in charge of your digital assets. RockWallet’s app makes
it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place, on your mobile.
RockWallet is registered with FinCEN as a Money Service Business. Find out more here at
www.rockwallet.com.
Role Overview
In this role, you will be expected to provide analysis on payment processing operations.
Ensure that possible threats and issues are examined, documented, managed, and escalated. Provide subject matter expertise and create relevant documentation/training material related to payment operations. There will also be aspects of creating and maintaining dashboards to provide business intelligence to internal stakeholders.
If you are a Fintech / Crypto / Digital Asset enthusiast, who thrives in a fast-paced, collaborative environment, and is ready to take on a high-impact role, we would love to hear from you.
This role is on site requiring shifts and weekend availability.
5 working days/ 2 rest days weekly rotation. Daily coverage between the hours of 7am to 11pm (India time)
Reporting to the Director of Payments, the Payments Analyst will be responsible for the following duties and obligations:
Responsibilities
• Daily monitoring of transaction success and declines, as well as performance, to identify potential issues with payments processing, checkout errors, and negative customer experience.
• Investigating root causes of any payment-related issues, and ensuring timely resolution
• Prepare training materials, guides, and documentation for all payment flows and issues
• Implement operational processes for customer support escalation
• Assist the customer support team by providing detailed information and guidance related to payment inquiries
• Monitor and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Develop and maintain dashboards to improve business intelligence for internal stakeholders.
• Complete diverse tasks within established rules/limits, which may include escalations from other employees.
• Perform other job-related duties as assigned by Management.
Qualifications:
• 2 to 3 years of experience in the gaming or crypto industry
• Knowledge of Crypto/banking products, services, processes, and organization is an asset.
• Microsoft Excel (strong knowledge of Pivot table, Power query, BI Tools, SQL are essential)
• Strong verbal and written communication skills
• Organization skills
• Collaboration and team skills
• Analytical and problem-solving skills
Benefits:
• Benefits
• Paid vacation
· Diverse and dynamic work environment
· Support for career development
Key technical skills: Pivot table, Power query, BI Tools, SQL
We thank all interested applicants, however, only those under consideration will be contacted.
RockWallet, LLC is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.