Director of Strategy

FulfillmentFull TimeVancouver , BC

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Who We Are

RightMetric is a Digital Intelligence company that helps mid to large sized businesses make the best decisions possible using internet data. We provide enormous value to some of the world's top brands by helping them navigate the digital world. As a result, we're growing quickly.

What We’re Looking For

Our Strategy Team is the key link between our clients and our intelligence team. The Strategy team’s mandate is broad but can be distilled to the following: Be a digital advocate for our clients. Deeply understand their needs, diagnose the root cause of their challenges, design comprehensive solutions to answer their business questions using RightMetric’s service offering, then orchestrate the execution of that work from end-to-end while providing exceptional service at all costs.

As the Director of Strategy, you’ll own the client experience, from onboarding to infinity. Your mission? Take our rudimentary service process and make it world-class, infusing it with surprise and delight, designing it to truly solve our clients’ problems, then growing and mentoring your team to do it all at scale as RightMetric grows. Intrigued? Read on!

What We Value

  1. Trust: We treat everyone like adults and don’t look over people's’ shoulders
  2. Radical Candour: We tell the unvarnished truth in a constructive way
  3. Getting Shit Done:
  4. Quality: We deliver world-class work every time. Nothing less
  5. Being Considerate of Others: No assholes allowed
  6. Continuous Learning: We’re always learning and improving ourselves

How We Work

  1. A Mindset: Of thinking, sleeping, breathing, playing, and living in the digital space
  2. An Approach:  That’s calm, cool, and collected as we sprint to GSD
  3. Attention to Detail: In everything we do. Period
  4. Work Ethic: That’s organized, in every sense of how we operate and communicate
  5. Strong Beliefs, Loosely Held: Courage to have opinions & humility to change them

What You’ll Be Working On

  • Understanding: Clients’ businesses on a deep level by guiding the discovery process
  • Supporting Sales: By being part of a clients’ experience from day one
  • Designing: Logical research plans to address nuanced business challenges
  • Managing Projects: By coordinating resources and orchestrating bandwidth
  • Surprising & Delighting: Clients by anticipating needs they didn’t know they had
  • Communicating: Proactively with clients to provide an exceptional experience
  • Perfecting: Deliverables by leading a rigorous quality assurance process
  • Strategizing: On the fly to find the root cause of clients’ challenges, then solve them
  • Delivering: Our team’s great work with confidence and clarity, in person & online
  • Building: Long-term partnerships beyond the “end” of a project. Always be helping
  • Creating Systems: To collect & analyse feedback to improve the client experience

What You Bring to the Table

  • Experience: Working at a startup, agency, or agile organization
  • More Experience: In client services, inside sales, leading teams. You’ve seen some shit
  • Curiosity: Likely described as a geek or nerd at some point, and proud of it
  • Logic: You break down problems into chunks then re-assemble them into solutions
  • Systems Organization: Your execution is consistently solid because you build systems
  • Leadership Skills: You’re comfortable being part of a team and leading one
  • Servant Mindset: Leadership = obsession with providing service to clients & your team
  • Flexible Perspective: You see problems from the 30,000-foot + the 3-foot prespective
  • Detail Orientation: You like notes, lists, and noticed the typo in the last bullet point
  • Communication Skills: You are clear & straightforward; both when writing & speaking
  • Presentation Skills: You can powerfully articulate a business case to senior leadership
  • Deep Understanding: Of the intersection of business strategy and digital strategy
  • Relationship Building: You see past basic transactions and truly connect
  • Sales Experience: You know how to translate relationships into business value
  • Continuous Improvement: You believe that good enough is never good enough
  • Interneting: You survive on a diet of spicy GIFs and Techmeme headlines
  • X-Factor: You’re the person that everyone comes to with their problems

Why You Want to Work With Us

  • Work That Matters: Inform business leaders on decisions worth giving a damn about
  • Competitive Living Wages: You'll be able to live comfortably in Vancouver
  • Remote Friendly: Work from home, the office, a coffee shop, or beyond
  • Flexible Hours: Work when it works for you. We aren’t looking over your shoulder
  • A Culture that values authenticity, trust, curiosity, and diversity of thought
  • Excellent Benefits: From dental to vision to massage. We have you covered
  • Unlimited Paid Vacation & Sick Days: Take time when you need it
  • Profit Sharing (coming soon!)
  • Apple Equipment: Dat new new
  • Sit / Stand Desks: Don’t get too excited, they’re the hand crank ones