Support Technician - Entry Level

TechnicalFull TimeVancouver, BC

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ROLE: Support Specialist


DESCRIPTION: Quicktech is looking for a full-time Support Specialist at the first level to join our current talented team of engineers in Vancouver​


MISSION: To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise


WHO WE ARE: We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.


CANDIDATE EXPECTATIONS / OUTCOMES:

CUSTOMER SATISFACTION:  Achieve 100% customer satisfaction providing excellent client support

EDUCATIONAchieve two annual course certifications within your field

PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment

PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens


KNOWLEDGE OR ABILITIES REQUIRED:

  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Able to learn quickly

  • Strong customer relationship skills
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision

  • Ability to work on multiple priorities and/or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with basic networking configurations
  • Experience in Windows 7 Operating Systems to current
  • Experience in Microsoft Office applications from 2010 to current

PREVIOUS EXPERIENCE RECOMMENDATIONS:

  • A+ Certification is preferred
  • NET+ Certification is preferred
  • Microsoft Certified Professional (MCP) is preferred
  • 1+ years’ experience in computer network management is required
  • Experience in managing end client networks is preferred

BENEFITS:

  • $300 Annual Wellness Funding
  • Health, Dental and Vision Coverage
  • Work from home days
  • Team lunch Thursdays
  • Free parking
  • Close to Skytrain