L1 Helpdesk and Service Coordinator

TechnicalFull TimeVancouver, BC

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ROLE: L1 Helpdesk and Service Coordinator


DESCRIPTION: Quicktech is looking for a full-time L1 Helpdesk and Service Coordinator to remotely join our current talented team of technicians in Vancouver


MISSION: To provide prompt, educated and courteous support resolving the clients' first level technical issues. You will provide assistance with the coordination, follow-up, and triaging of helpdesk tickets.


WHO WE ARE:

We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.



KNOWLEDGE OR ABILITIES REQUIRED:

  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Able to learn quickly
  • Strong customer relationship skills
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision
  • Ability to work on multiple priorities and/or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with networking configurations
  • Experience in Windows 10 Operating Systems to current
  • Experience in Microsoft Office administration
  • Experience with Microsoft 365
  • Experience with Windows Server management

PREVIOUS EXPERIENCE RECOMMENDATIONS:

  • 1+ years’ experience in computer network management is required
  • Phone and email customer service experience is requried
  • Microsoft and / or industry certifications is preferred
  • Experience in managing end client networks is preferred
  • Previous MSP experience is preferred
  • Scheduling experience is an asset