L2 Technical Support Specialist

TechnicalFull TimeVancouver, BC

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ROLE: L2 Support Specialist


DESCRIPTION: Quicktech is looking for a full-time L2 Technical Support Specialist to remotely join our current talented team of technicians in Vancouver


MISSION: To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an escalation point for tickets that are beyond our L1 technicians' experience.


WHO WE ARE:

We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.



KNOWLEDGE OR ABILITIES REQUIRED:

  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Able to learn quickly
  • Strong customer relationship skills
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision
  • Ability to work on multiple priorities and/or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with networking configurations
  • Experience in Windows 10 Operating Systems to current
  • Experience in Microsoft Office administration
  • Experience with Microsoft 365
  • Experience with Windows Server management

PREVIOUS EXPERIENCE RECOMMENDATIONS:

  • 2+ years’ experience in computer network management is required
  • Microsoft and / or industry certifications is preferred
  • Experience in managing end client networks is preferred
  • Previous MSP experience is preferred
  • Azure administration experience is prefered
  • AWS administration experience is prefered
  • Powershell / scripting experience is an asset