Golf Shop Attendant

Golf Shop Attendant

Location: National Pines - 8165 Sideroad 10, Innisfil, ON L9S 4T3

Status: Seasonal

Hours: 30-40/week

Reports to: Head Golf Professional

About us: National Pines is a renowned private golf club servicing Simcoe County and the Northern GTA.  Our course blends challenge and playability on a walkable, engaging property designed by acclaimed Canadian architect Thomas McBroom.

Our club exists to bring good people together for unforgettable experiences on an exceptional golf course.

The same commitment to course quality, stewardship, and member experience at National Pines carries through the broader Purposeful Golf portfolio.

Purposeful Golf is an owner/operator of premium golf properties across Ontario.

We aim to carefully curate a portfolio of golf properties, each distinct in its purpose. By emphasizing quality over quantity, we aim to deliver memorable experiences, tailored to diverse needs, while leveraging scale to enhance, rather than dilute, the golfer’s experience.

About the role:  As a Golf Shop Attendant, you will be the first point of contact for all guests arriving at the Golf Shop. Your role is to deliver exceptional customer service by greeting each guest by name with a warm welcome, assisting with tee times, booking golf lessons, checking members and guests in to their tee times, collecting green fee payments, and providing information about events, merchandise, and services. You will also assist in organizing tournaments, leagues, and member events while maintaining the locker rooms and working closely with both the front of house and external Outside Services teams to ensure an outstanding guest experience. Additionally, you will contribute to supporting a positive and healthy working environment for all staff members.

Purpose Statement: To create a golf shop experience that is welcoming, efficient, and full of the right products at the right moment.

What you’ll do: 

• Premium Member & Guest Relations: Greet every visitor by name with a friendly, welcoming attitude. Act as the primary resource for inquiries regarding the course, services, and property policies.
• Tee Time & Lessons Management: Accurately book and check in tee times (in-person and via phone). Coordinate golf lesson schedules in collaboration with our professional instructors.
• Golf Shop Sales & Presentation: Promote merchandise and provide expert product recommendations. Maintain the organization and visual appeal of the Golf Shop, including inventory and displays.
• Financial Accuracy: Efficiently process green fee payments and retail transactions, ensuring guests receive accurate receipts and a seamless check-in experience.
• Event & Facility Support: Assist in organizing and promoting tournaments, league events, member days, and other events. Ensure amenities are maintained and functional throughout the day.
• Team Collaboration: Work closely with the Front of House and Outside Services teams to ensure a unified guest experience and a positive, healthy work environment.

What you bring: 

• Friendly, professional demeanor with a commitment to providing exceptional member and guest experiences.
• Basic knowledge of golf etiquette and tournament formats; comfortable with POS transactions and retail merchandising.
• Detail-oriented, punctual, and proactive, with the ability to remain composed in a fast-paced environment.
• Strong collaborative skills to work effectively with Professional Staff, Outside Services, and other club departments.

What You Need: 

• Must have a flexible working schedule including early mornings, evenings, weekends, and holidays
• Ability to work primarily indoors while occasionally assisting outdoors with Outside Services and events
• Comfortable working in a fast-paced service environment while supporting daily golf shop operations and tournaments
• Strong attention to detail and ability to manage multiple responsibilities throughout the day
• Ability to work independently while also collaborating closely with Professional Staff, Outside Services team, and other club departments
• Ability to stand for extended periods, move throughout the clubhouse and golf shop, and assist with operational setup for tournaments and events
• Physical stamina for walking the property, lifting up to 30 lbs overhead, bending, and carrying equipment

Why You’ll Love It:

• Golf perks and multiple course access
• Excellent discounts in the Golf Shops company-wide
• 50% off all staff meals while on shift
• Fairways to Excellence Program 
• Invitation to join staff golfing events

Compensation:

• $19.00 per hour to $20.00 per hour depending on prior experience
• $16.60 per hour (students)

Your Opportunity

We encourage anyone excited about this role to apply, even if you don’t meet every requirement. Purposeful Golf values diverse perspectives, welcomes applicants from all backgrounds, and is committed to creating an inclusive environment. Accommodations are available for candidates who need them during the application or interview process.