Systems Administrator_Level 1

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are currently seeking a highly motivated Systems Administrator to provide Level 1 Technical Support to our customer using a suite of tools designed to provide seamless onsite and remote support experience for the end users. This role is primarily onsite, with some remote work as applicable.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do

• Provide Tier 1 technical support for hardware, software, and network-related issues
• Set up, configure, and maintain user accounts, permissions, and access rights
• Assist with onboarding and offboarding of employees (accounts, devices, access)
• Respond to service desk tickets and escalate issues as required
• Monitor and maintain servers, networks, and related systems.
• Assist in installing, configuring, and updating operating systems and software.
• Perform routine system checks, backups, and recovery procedures.
• Maintain system documentation and support procedures
• Escalate complex issues to senior administrators.
• Ensure compliance with security policies and best practices.

We would love to hear from you if you have

• A Degree in Computer Science, Information Technology, or related field
• 2+ years of experience in an IT support role
• Basic knowledge of Windows and/or Linux operating systems.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Understanding of virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Understanding of hardware components and peripherals
• Basic knowledge of cybersecurity principles
• Experience with Active Directory and Microsoft 365
• Experience with Desktop Operating Systems (Windows, MacOS)
• Strong written and oral communication skills
• Strong troubleshooting skillset
• Demonstrated success working in a team-based environment
• Strong attention to detail

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.