Desktop Support Administrator

ITFull TimeVictoria, BC

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We are looking for motivated individuals with passion for helping people live and grow together to join our Victoria team.

Are you looking for an exciting career but don't have hands on experience yet? We will be happy to bring you onboard and train you for the role. You will work with IT Systems Supervisor on supporting day-to-day needs of the team and clients. All you need to bring with you is solution focused approach and desire to help others.

This is YOU to a ‘T’:

  • You are confident, kind, patient and a great listener
  • You build consensus within diverse groups and manage expectations clearly
  • You diffuse situations and handle conflict and negative emotions effectively
  • You enthusiastically support positive changes and see opportunities rather than challenges
  • You do whatever it takes. The phrase “That’s not my job” is not a part of your vocabulary
  • You have a sense of humor and have fun
  • You create systems to keep organized and stay on top of lots and lots of emails and tasks
  • You love learning, setting goals and are open to guidance and feedback

The role day to day:

  • Positively represent the company in the community
  • Provide desktop support services for local and remote employees with software and hardware issues
  • Provide support for local and remote employees with cellphones, laptops, tablets, and other mobile devices
  • Handle account creation, hardware provisioning and software setup for new employees
  • Provide employee training for internal software and hardware
  • Create and update internal training materials
  • Provide support at head office for server hardware and software related to IT
  • Provide support at all offices for desktop hardware, network infrastructure, printers & copiers, security cameras and other equipment related to IT
  • Assist other departments with projects that contain an IT component
  • Project work related to software development, database development, website development and other internal projects with an IT component
  • Provide remote and on-site IT support for clients
  • Handle planning, purchasing, and provisioning of client hardware and software
  • Handle confidential information with complete discretion

A little about us:

  • We are friendly, hardworking and a little weird
  • Our purpose is helping people live and grow together in every way possible
  • Our paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism
  • Do you want to know more? Visit our website

Experience & Qualifications

  • Enthusiasm for working with people and systems
  • Post-secondary education in IT or an equivalent of experience in IT field
  • 1+ year of experience in customer service field
  • Excellent working knowledge of Windows 10 and Microsoft Office Suite
  • Familiarity with Microsoft 365, Windows Server, Active Directory, Group Policies, SQL Server and DNS
  • Familiarity with computer networks (Firewall, Switch, VLAN, VPN, Shared folder)
  • Basic knowledge of computer programming (JavaScript, HTML)
  • Valid driver's license
  • Clean criminal record check
  • Ability to handle multiple things going on at once including multitasking, meeting deadlines and maintaining clear communication with the team and clients

Position Details:

  • Full-time, permanent position
  • $40-50,000 annually to start
  • Must be able to work out of both Victoria and Westshore offices based on operational needs
  • Occasional day/over-night trips required to our branch offices (including Nanaimo and Courtenay)
  • Flexibility in work hours required. Some work/updates are required to be performed outside of business hours or on the weekends based on operational needs
  • Flexible and remote work opportunities available once the training has been completed
  • Weekends and statutory holidays off

Other Details:

  • Vacation policy based on length of service
  • Wellness and Social Committees
  • RRSP matching
  • Health Benefits Trust and Life Insurance
  • Paid days off on your birthday and job anniversary
  • Monthly get togethers for lunch
  • Seasonal staff parties
  • Employee referral program
  • Employee volunteer opportunities
  • Education reimbursement program
  • Opportunities for growth

We are looking for someone who will fit in well with our values and the team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Desktop Support Administrator role with us. We are looking forward to reviewing your application!

Please note that only selected for the interview process candidates will be contacted.