Property Manager Assistant (Victoria, BC)

Strata DepartmentFull TimeVictoria, BC

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We are looking for motivated individuals with passion for helping people live and grow together to join our Victoria team.

Are you looking for an exciting and challenging career but don't have property management experience? We will be happy to bring you onboard and train you for the role. You will work with licensed property managers while taking the licensing course with the goal of becoming a licensed property manager within six months. All you need to bring with you is determination and desire to help others.

This is YOU to a ‘T’:

  • You are confident, kind, patient and a great listener
  • You build consensus within diverse groups and manage expectations clearly
  • You diffuse situations and handle conflict and negative emotions effectively
  • You enthusiastically support positive changes and see opportunities rather than challenges
  • You do whatever it takes. The phrase “That’s not my job” is not a part of your vocabulary
  • You have a sense of humor and have fun
  • You create systems to keep organized and stay on top of lots and lots of emails and tasks
  • You love learning, setting goals and are open to guidance and feedback

The role day to day while taking the licensing course:

  • Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings
  • Consistently demonstrate customer service excellence and help people
  • Manage emergencies with decisive and calm demeanor, able to trouble shoot the situation and find positive solutions
  • Liaises with strata council members, building owners and residents by telephone and email
  • Ensure weekly meetings occur and direct the content of those meetings to proactively drive key processes
  • Manage checklists, processes, databases, spreadsheets and websites
  • Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager
  • Provide primary coverage for the front desk
  • Develop skills in public speaking, leadership, relationship building and budgeting

In addition to in office training on processes and procedures, the training for this position will involve going to buildings, learning how building systems work and attending strata council meetings to understand the interactions with clients.

A little about us:

  • We are friendly, hardworking and a little weird
  • Our purpose is helping people live and grow together in every way possible
  • Our paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism
  • Do you want to know more? Visit our website

Experience & Qualifications

  • Enthusiasm for working with people and systems
  • 3+ years of experience in customer service field
  • Excellent typing and knowledge of computer systems including Outlook, Word and Excel is required
  • Valid driver's license
  • Clean criminal record check
  • Ability to handle multiple things going on at once including multitasking, meeting deadlines and maintaining clear communication with the team and clients

Position Details:

  • Full-time, 6 months contract position with a promotion to permanent Strata Property Manager position upon completion of licensing course
  • $45,000 annually to start with an increase upon licensing
  • Working evenings/ on-call overnight required 
  • You must be living in Victoria or within driving distance from the offices.
  • Flexible and remote work opportunities once the training has been completed
  • Weekends and statutory holidays off
  • Licensing and ongoing education costs covered

Other Details:

  • Vacation policy based on length of service
  • Wellness and Social Committees
  • RRSP matching
  • Health Benefits Trust and Life Insurance
  • Paid days off on your birthday and job anniversary
  • Monthly get togethers for lunch
  • Seasonal staff parties
  • Employee referral program
  • Employee volunteer opportunities
  • Education reimbursement program
  • Opportunities for growth

We are looking for someone who will fit in well with our values and the team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Property Manager Assistant role with us. We are looking forward to reviewing your application!