Front Stage Coordinator/ Receptionist

AdministrationFull TimeVictoria, BC

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We are looking for just the right person to take on a receptionist role with our team. In this client-facing role, you will work with and be trained by our current Front Stage Coordinator. The two Front Stage Coordinators will provide tandem coverage of reception duties, allowing you to assist each other with phone calls, walk-in clients, and all of the diverse tasks that arise during the course of the day.

*This is 14 months contract (Maternity Leave Coverage) with with possibility of extension. *

This is YOU to a ‘T’:

  • You are a master at coordinating information and people, taking care of processes, and keeping things tidy
  • You are able to juggle multiple projects and communicate honestly about your timelines, challenges, and questions
  • You do whatever it takes. You live by the phrase, “It’s not my fault but it is my problem.”
  • You are unflappable, kind, and have a calming manner
  • You start each day eager to see people walk in the door and to discover what the day holds
  • You are willing to step into any situation and find creative solutions
  • You go above and beyond regularly — not for credit, but because that’s how you roll
  • You want to learn and grow — forever more!

What you’ll do:

  • Answer a multi-line switchboard and direct calls efficiently to our 60+ staff members
  • Welcome walk-in clients and trades at our busy head office
  • Receive, post, reconcile, and deposit cash payments
  • Use a variety of programs to navigate through tasks, such as phone software, information databases, an electronic in/out board, and Outlook
  • Sort and distribute incoming mail and correspondence
  • Coordinate and track keys provided to trades and property residents

This position is for you if:

  • You have a sense of humor
  • You enjoy and create an empathetic workplace
  • You are flexible and understanding
  • You deal with issues directly and tactfully
  • You take ownership of results
  • You set and achieve goals

A little about us:

  • We are friendly, hardworking, and a little weird
  • Our purpose is helping people live and grow together
  • Our paradigms are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism

The details:

Experience & Qualifications

  • Demonstrated customer service excellence
  • Cash handling experience
  • Experience handling a multi-line phone system or switchboard
  • Experience working with a database
  • Excellent working knowledge of MS Office (Outlook, Word, Excel)
  • Successful completion of a criminal records check

Position Details

  • $36,000-40,000 annually to start
  • Full-time, 14 month contract position with possibility of extension
  • Burnside office location (20 Burnside Rd West)
  • Hours of work: Monday through Friday 8:30-5:00, with an hour for lunch
  • Office closed on weekends and statutory holidays

Other Details

  • Flexible work schedule
  • Vacation policy based on length of service
  • Wellness and Social Committees
  • RRSP matching
  • Health Benefits Trust and Life Insurance
  • Paid days off on your birthday and job anniversary
  • Monthly get togethers for lunch
  • Seasonal staff parties
  • Employee referral program
  • Employee volunteer opportunities
  • Education reimbursement program
  • Opportunities for growth