Desktop Support Administrator

AdministrationFull TimeVictoria, BC

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Do you love technology, spend your free time tinkering with computers, and enjoy helping people? If you are looking for something other than just the typical coding job, this may be the opportunity for you! Join our growing, forwarding thinking team in a newly created Desktop Support Administrator position. In this unique role, you will have the opportunity to learn and grow in a friendly, professional environment, while working with our experienced and helpful systems administrator.


This role allows you to integrate your love of technology with your ability and desire to help other people work with technology more effectively. It also gives you opportunities to work creatively, finding solutions to business technology challenges. As the ideal candidate, you are patient, good with people, function effectively as part of a team and are adept with technology.


Duties & Responsibilities


· Provide desktop support services for 50+ local and remote employees of varying skill levels with technology (Windows 10, Microsoft Office, Adobe Acrobat)

· Provide hardware and software support for local IT Operations, including installing and maintaining server hardware and software (Windows Server, Microsoft Exchange, Office 365, ContentCentral)

· Provide remote IT support for client accounts (caretakers, concierges, strata owned hardware)

· Handle account creation, hardware and software setup and re-provisioning, and closure for new and departing employees.

· Provide new employee training for internal software and hardware

· Assist other departments with projects that contain an IT component

· Positively representing the company in the community

· Handle confidential information with complete discretion


Experience & Qualifications


· Minumum one year of education in Computer Networking, Computer Science, Information and Computer Systems or experience in relevant fields or programs

· Excellent working knowledge of MS Office (Word, Outlook, Excel and Access)

· Familiarity with Cisco Meraki

· Familiarity with Windows Server 2012, Active Directory, Group Policies, SQL Server, Exchange Server 2013, Office 365

· Familiarity with computer networks (firewalls, switches, VPNs, shared drives)

· Adequate knowledge of HTML, as well as at least one of the following programming/scripting language: C++, C#, JavaScript (ES6 Minimum), Perl, PHP

· Ability to work on common Linux distributions

· Knowledge of common database systems

· Ability to work effectively as part of a team


Special Requirements


· Satisfactory Criminal Record check required

· Valid class 5 driver’s license required and must have own vehicle

· Occasional trips required to other branch offices on the island

· Must be able to work out of both our Victoria and Westshore offices based on operational needs


This position is NOT for you if:

  • You have no sense of humor and are inflexible or overly critical
  • You resist learning new systems and aren’t open to guidance
  • You are easily frazzled and unable to deal with challenging people
  • You don’t like setting and achieving goals

A little about us:

  • We are friendly, hardworking and a little weird
  • Our purpose is helping people live and grow together
  • Our paradigms are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism

The details:
Experience & Qualifications
- Strata management license and experience working as a strata manager
- Good working knowledge of MS Office (Outlook, Word, Excel)

Perks
- 2 weeks’ vacation
- Insurance coverage and Health Benefits Trust access after probationary period
- Free day off in month of your birthday and anniversary of hire date
- Pizza and birthday celebrations monthy
- Frequent staff parties and inter-office events hosted by & for staff