Rental Admin

AdministrationFull TimeVictoria, BC

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We are looking for just the right person to join our rental management team and take on a front-line role in the organization. Will it be you?

This is YOU to a ‘T’:

  • You are organized, friendly, efficient, confident, compassionate and firm.
  • You are a master at coordinating information and people, taking care of processes and keeping things tidy.
  • You set and meet deadlines with absolute consistency (and keep other people on track too!)
  • You love interacting with and helping people.
  • You thrive on constantly having something to do and encountering new challenges.
  • You diffuse situations and handle conflict effectively.
  • You are willing to step into any situation and help team members out.
  • You take correction gracefully, putting your ego aside and focusing on the end goal.
  • You’re able to juggle multiple projects and communicate honestly about your timelines, challenges, and questions
  • You go above and beyond regularly — not for credit, but because that’s how you roll
  • You want to learn and grow — forever more!
  • You care deeply about your work and the wellbeing of the company
  • You do whatever it takes. The phrase “That’s not my job” is not a part of your vocabulary

What you’ll do:

  • Respond to all initial rental inquiries on the telephone and in person
  • Act as cash receipts clerk – receive, post, reconcile, and deposit all cash payments
  • Welcome walk-in clients and trades at our busy head office
  • Answer a multi-line switchboard and direct calls efficiently to the 50+ staff members
  • Coordinate and track keys provided to trades and property residents as instructed
  • Respond to maintenance calls
  • Prepare correspondence upon instruction from property managers
  • Prepare move-in/move-out files for rental clients
  • Perform credit investigations
  • Coordinate with all rental building managers as directed by property managers
  • Place reminder calls to tenants regarding cleaning expectations
  • Distribute all incoming and outgoing rental surveys
  • Manage entire advertising process including coordinating with property managers, proofreading content and updating external and internal websites
  • Maintain Owner and Tenant Files for properties in the rental portfolio
  • Set up and maintain standardized folders for rental buildings
  • Assist with updating various forms and templates used within the rental department
  • Database Management

This position is NOT for you if:

  • You have no sense of humor
  • You enjoy and create drama in the workplace
  • You are inflexible and overly critical
  • You avoid conflict at all costs
  • You are easily frazzled
  • You don’t like setting and achieving goals

A little about us:

  • We are friendly, hardworking and a little weird
  • Our purpose is helping people live and grow together
  • Our paradigms are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism

The details:

  • Experience & Qualifications

- Demonstrated customer service excellence

- Experience working with cash and balancing cash drawer

- Experience working with a database preferred

- Excellent working knowledge of MS Office (Outlook, Word, Excel)

- Successful completion of a criminal records check

- Adept with office technology

  • Position Details

- $36,000-40,000 annually to start, depending on experience

- Full-time, permanent position

- Westshore office location (888 Attree Road)

- Hours of work: Monday through Friday 8:30-5:00, with an hour for lunch

- Office closed on weekends and statutory holidays

  • Other Details

- 2 weeks’ vacation

- Insurance coverage and Health Benefits Trust access after probationary period

- Free day off in month of your birthday

- Free day off in month of your anniversary with the company

- Pizza Friday once a month

- Two staff parties a year and multiple inter-office events hosted by & for staff