Shelter Support Worker (Overnight)

Powell River, BC|Full Time|CRC

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Shelter Support Workers- Temporary Winter Shelter – Powell River

PREP Community Programs is looking to hire four (4) Shelter Support Workers for our temporary winter shelter in Powell River.

This is a 5-month position (November – March), with all shifts being overnight.


  • Hours: 80 hours over two (2) weeks.
  • Shifts: All shifts are 12 hours long, 8:00 PM – 8:00 AM. The shelter will be open 7 nights/ week. All Shelter Support Workers will be staffed in pairs on a rotating schedule of 4 nights on, 4 nights off, 3 nights on, 3 nights off.
  • Wages: $20.09 per hour to start 5.95% in lieu of benefits = $21.29/hr
  • Work Site: Community Resource Centre (CRC) on Joyce Ave.
  • Start Date: ASAP
  • Closing date: Until positions are filled
  • Questions: Contact Stuart Clark at


The Shelter Support Worker provides emergency shelter and support to homeless members of our community who are in need of a safe place to sleep. Many may have mental health issues and /or substance use issues, and may or may not be accessing social supports. Shelter services include: a bed, food, assistance with basic First Aid and generally supporting residents who are dealing with complex bio-psycho-social issues. The Shelter Support Worker is also responsible for the daily operations of the shelter including cleaning of the shelter space, washrooms and offices; laundry, food service, preparing bedding space and maintaining a safe and secure environment for staff and residents. The Shelter Support Worker will coordinate shelter intakes; will communicate with the PREP housing team and CRC manager; will maintain required statistics (using a computer station onsite); and will maintain communication between shifts in regards to people’s housing plans and/or supports needed. The minimal barrier nature of the shelter requires flexibility and excellent engagement skills. The Shelter Support Worker actively participates in building a skilled, cohesive, collaborative staff team, including demonstrated commitment to program principles and resolving conflict and negativity as it arises. The Shelter Support Worker must to be available for work during their meal period. Because of the temporary nature of the shelter program and the emphasis on short term outcomes, it is expected that applicants be willing to honour a commitment to their posted hours for the duration of the shelter season (approximately 5 months).


PREP Community Programs serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.


Winter Shelters are emergency MAT programs opened at the request of municipal and provincial governments and in partnership with BC Housing. To decrease barriers to access, PREP Community Programs policy is to accept individuals, couples, dogs, and shopping carts/possessions. Our teams work within an anti-oppression framework that welcomes people back inside with dignity and a genuine curiosity about who they are. Excellent facilitation/engagement skills, creativity and a strong analysis of the impacts of poverty and marginalization are required. We view this shelter as an opportunity to promote dignity, social justice and increased citizenship for members of our community who come from a wide variety of backgrounds but who currently do not have a place to call home.


Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness.

Minimum education and experience includes:

  • A Diploma in community social services or other relevant training
  • 1 year of related experience with emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education and experience.
  • Current First Aid and CPR certification.

Key Skills and Abilities

  • Establish and maintain collaborative relationships
  • Identify and work to increase people’s strengths
  • Work with people using hope-inducing strategies
  • Informally teach harm reduction strategies as well as life skills
  • Respond calmly and appropriately to problematic behaviour using an understanding of the behaviour’s context and function
  • Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
  • Knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
  • Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
  • Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals