Account Manager – AgTech

About Picketa

Picketa Systems helps agronomists and ag retailers deliver better crop nutrition decisions using real-time tissue analysis. Our customers trust us not just for our technology, but for how well we support them through the season.

We are hiring an Account Manager to ensure customers are successful, supported, and set up for long-term adoption of our product, the LENS.

Location & Travel

• Location: Canada-only, hybrid (mostly remote). Must be legally authorized to work in Canada.
• Travel: Minimal, with occasional in-person meetings or industry events as needed.

Role Snapshot

• Reports to: VP of Sales
• Focus: Post-sale account ownership across onboarding, adoption, renewals, and expansion readiness.

The Role

As an Account Manager, you will own the customer relationship after the sale.

Your mission is to:

• Ensure smooth onboarding
• Support in-season execution
• Protect and secure renewals
• Identify expansion readiness

You are the connective tissue between customers and the company, ensuring they realize value from the LENS year after year.

What You’ll Do

• Own customer onboarding and seasonal readiness for new accounts
• Act as the primary point of contact for assigned customers
• Support customers during the growing season, coordinating internally as needed
• Ensure customers understand workflows, expectations, and best practices
• Monitor usage, adoption, and early warning signs, and intervene proactively
• Prepare accounts for renewal and expansion conversations, partnering with Sales as needed
• Identify upsell opportunities based on usage, fit, and customer goals; coordinate with Sales to close them
• Capture customer feedback and relay structured insights to product and leadership
• Help standardize onboarding and support processes as the company scales
• Collaborate closely with the Account Executive team to ensure clean handoffs and a consistent customer experience

What Success Looks Like

• High satisfaction and retention across your portfolio
• Predictable, on-time renewals with clear visibility into risk and timing
• Healthy adoption and usage by core users at each account
• Accounts ready for expansion when appropriate, in partnership with Sales
• Leaders spending more time on growth initiatives and less on escalations

Who You Are

• 2–5 years of experience in account management, customer success, or operations
• Comfortable working with technical products and field-based customers
• Organized, dependable, and proactive in customer communication and follow-through
• Strong communicator who builds trust over time, both remotely and in person
• Calm and solution-oriented under pressure during in-season cycles
• Interest in agriculture or agtech strongly preferred; direct ag experience is a plus

Why This Role Matters

This role protects revenue, reputation, and customer trust, and enables the company to scale without burning out customers. When you do your job well, customers stay, grow, and advocate for Picketa.

Compensation & Benefits

• Base-heavy compensation with variable commission tied to renewals, retention, and upsell/expansion
• On-target earnings (OTE) in the mid five figures, commensurate with experience
• Health, dental, and standard benefits package

How to Apply

Send your resume and a brief note on why this role interests you, including an example of a renewal, save, or expansion you’re proud of.

Equal Opportunity

Picketa Systems is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status.