Account Manager

Own Relationships. Drive Retention. Expand Impact.

Want to own high-impact client relationships and directly influence how global events run?

At PheedLoop, we build critical systems for the events industry; powering conferences, trade shows, and hybrid experiences at scale. Our platform combines SaaS software with on-site technology (self-check-in, smart badges, and more) to simplify and elevate how events are executed. We move fast. We listen to customers. We build quickly. And we care deeply about outcomes.

What Will My Impact Be?

As a Account Manager, you will be a trusted advisor to a portfolio of mid-market and enterprise clients and be responsible for retention, growth, and long-term client success. You will:

• Own end-to-end client relationships post-sale; from onboarding through renewal
• Drive retention and expansion, identifying opportunities to grow accounts
• Act as the strategic partner to clients, not just a support layer
• Lead regular check-ins, business reviews, and planning conversations
• Ensure clients achieve clear, measurable outcomes using PheedLoop
• Collaborate with Product, Support, and Sales to deliver a seamless experience
• Own and manage client escalations with urgency and accountability
• Build strong client relationships to drive retention and prevent churn
• Provide strategic consultation and actionable recommendations

This is a revenue-impacting role, not just a support function.

Your Day-to-Day

• Manage a portfolio of 100–200 customer accounts (depending on size and segment), owning relationships end-to-end and ensuring a consistent, high-quality experience.
• Build and maintain strong, long-term relationships through regular touchpoints, including QBRs and strategic planning sessions aligned with client goals.
• Drive onboarding and partner closely with technical/onboarding teams to ensure smooth implementation and long-term success.
• Act as the primary point of contact, maintaining clear communication, structured follow-ups, and well-organized account plans.
• Track client usage and performance, proactively identifying risks and taking action to prevent churn.
• Provide consultative support and recommendations to help customers maximize platform value, while identifying upsell and expansion opportunities.
• Gather customer feedback and translate it into actionable insights to support Product and internal teams.

What You’ll Gain

• Ownership of revenue-driving client relationships
• Exposure to enterprise and mid-market clients
• Experience in account growth, retention strategy, and SaaS lifecycle management
• Direct collaboration with Leadership, Sales, and Product teams
• A fast-paced environment where your impact is visible and measurable

Top performers in this role often grow into leadership roles across Senior Account Manager, or Senior Technical Account Manager.

What You’ll Need to Succeed

• 2–5 years of experience in Customer Success, Account Management, or client-facing SaaS roles
• Strong ability to build relationships and influence stakeholders
• Clear, structured communication (calls, emails, presentations)
• High ownership mindset; you follow through and close loops
• Ability to manage multiple accounts without things slipping
• Bachelor’s degree

Nice to have:

• Experience managing renewals or upsells
• Experience in SaaS, events, or logistics
• Familiarity with CRM tools (Salesforce, HubSpot, etc.)

What Would Make You an All-Star

• You think in terms of retention + revenue, not just tasks
• You proactively spot risks before they become churn
• You build trust quickly and maintain strong client relationships
• You’re structured, organized, and follow through on commitments
• You’re comfortable pushing conversations forward when needed

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.