Operations Associate

Power the Workplace Behind the Events That Shape Industries

Want to work directly with company leadership, own meaningful projects, and play a critical role in the operations of one of Canada's fastest-growing event technology companies?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada's fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We're proud of what we've built and even more excited about what's ahead. If you're someone who embraces challenges, stays motivated to learn, and wants to make a meaningful impact across an organization, you'll fit right in. Here, you won't just support operations — you'll help shape the employee experience and workplace culture that enables our team to do their best work.

What Will My Impact Be?

As an Operations Associate, you'll be at the center of our workplace operations, employee experience initiatives, and administrative functions. You'll work closely with leadership and every department across the company to ensure the office runs smoothly and efficiently.

You will:

• Be the welcoming face of PheedLoop and create a positive first impression for visitors, candidates, customers, and team members.
• Own day-to-day office operations and help create an exceptional employee experience.
• Coordinate workplace initiatives, team events, and internal programs that strengthen company culture.
• Identify opportunities to improve processes and increase efficiency across the organization.
• Help ensure our workplace remains organized, productive, and enjoyable for everyone.

Your work will directly impact employee satisfaction, operational efficiency, and the overall success of the company.

Your Day-to-Day

• Manage front desk operations, incoming communications, and visitor experiences.
• Coordinate meeting rooms, office resources, supplies, and workplace vendors.
• Support employee onboarding and workplace administration activities.
• Organize team events, employee engagement initiatives, and company-wide activities.
• Maintain office systems, documentation, records, and administrative processes.
• Assist with travel coordination, scheduling, purchasing, and general office management.
• Identify operational challenges and proactively recommend improvements.

What You'll Gain

• Direct exposure to company operations and leadership decision-making.
• Real ownership and responsibility early in your career.
• Experience working across multiple business functions.
• Opportunities to contribute to workplace culture, employee experience, and process improvement.
• A fast-paced environment that accelerates personal and professional growth.

What You'll Need to Succeed

• Bachelor's degree, college diploma, or equivalent post-secondary education.
• 1+ years of administrative, operations, customer service, hospitality, or office coordination experience.
• Strong written and verbal communication skills in English.
• Excellent organizational skills and attention to detail.
• A positive attitude and willingness to take ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.

What Would Make You an All-Star

• Experience supporting office operations or workplace management.
• Experience planning events or coordinating projects.
• Strong Excel, Google Sheets, and administrative software skills.
• Experience working in a startup or small business environment.
• Experience with process improvement or systems implementation.

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We're Looking For

We're looking for ambitious people who work hard, think big, solve problems quickly, and know how to enjoy the journey along the way.

If you're someone who wants to grow personally and professionally, you'll feel right at home here. On a small team like ours, your impact won't be "someday" — it'll be immediate. You'll take on real responsibility early, work closely with leadership, and help build the systems and experiences that support a world-class team.

Your work at PheedLoop will matter from day one.

Please note: This is a full-time in-person role based at our Toronto office. We do not use artificial intelligence or automated decision-making tools in our hiring process.