Sr. Medical Specialist

About the Company:

Operatic Agency is a full-service creative and digital agency specializing in research, strategy, marcomms, medcomms, creative, technology, and omnichannel media. Named one of Canada’s fastest-growing companies for six consecutive years, we partner with brands across pharma, healthcare, and consumer sectors to connect them with their audiences through bold ideas and precise execution.

If you thrive in a fast-paced, collaborative environment and want your work to have real impact, we want to hear from you.

About the Role:

A Senior Medical Specialist at Operatic Agency plays a pivotal role in driving client success, developing strategic initiatives, and creating impactful medical content for our pharmaceutical clients. Reporting to the Associate Director of Medical Strategy, the Senior Medical Specialist will focus on strategy development and content creation to support product adoption and educate consumers, patients, and healthcare providers.

In this role, you will lead strategic planning for new product launches, identify new business opportunities within existing brands, and execute multi-faceted medical education programs. You’ll also serve as a mentor to junior medical team members, fostering collaboration, sharing insights, and instilling best practices. Strong customer service, strategic expertise, and compliant medical copywriting will be essential in delivering exceptional results for our clients.

The ideal candidate is a skilled communicator and problem-solver with excellent organizational and writing skills. Passionate about pharmaceutical marketing, you thrive in a leadership role, ensuring our clients’ brand needs are met with strategic precision and innovative content.

What You’ll be Doing:

Technical Expert

• Provide strategic direction to internal and external teams, and guide the development of innovative solutions to solve brand, market, and regulatory challenges
• Create on-strategy and compliant content (printed and digital media with a variety of audience types)
• Manage Medical, Regulatory and Compliance reviews, including Health Authority submissions and negotiations
• Develop CME programs (accredited and unaccredited initiatives)

Client-Relationship Building

• Act as the Senior Medical contact for client meetings and independently drive discussions with KOLs
• Foster trust-based relationships with clients and KOLs, ensuring the accurate and timely completion of tasks
• Serve as the primary point of contact during OLA/CME development

Team Development

• Review copy developed by junior team members and provide direction on syntax and strategy
• Regular check-ins with direct reports and provide meaningful guidance to help them achieve their goals and improve
• Manage the hiring and oversight of the Medical co-op student

Process Implementation & Improvement

• Act as the gold standard for how internal processes should be implemented (e.g., folder structure or version control)
• Coach Associates and Specialists on process fundamentals to the medical team
• Manage the workloads of Associates and Specialists to ensure timelines are met, as well as ensuring that other departments uphold reasonable timelines (i.e., protect your team's time)

What You’ll Bring to the Role:

• 4-6  years of Canadian pharmaceutical industry experience
• Adept at medical content research, distillation, and copywriting
• Expertise within the Canadian Regulatory environment (PAAB, ASC)
• A passion for teaching and mentorship
• Comfort with the Veeva ecosystem (PromoMats, CRM)
• Proficiency in the Google Workspace (Gmail, Docs, Sheets, Slides) and Microsoft Office (Word, PowerPoint, Excel) suites

Nice to Have:

• Bilingual or multilingual capabilities, particularly in French or other languages relevant to the Canadian or global market

Why Operatic Agency:

Competitive compensation and benefits.

This role offers a salary of $85,000–$100,000 CAD commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life and disability insurance, and mental health support.

Meaningful, complex work.

You’ll lead projects across a diverse portfolio spanning pharma, healthcare, and consumer brands—with real creative and technical depth. Every project is different, and the work genuinely matters to the clients and audiences it reaches.

A team that holds a high bar—and supports each other in meeting it.

We’re proud of our culture: collaborative, accountable, and driven by a shared standard of excellence. We recognize great work and celebrate the people behind it.

Real investment in your growth.

We offer mentorship, access to industry tools and training, and advancement pathways. You’ll be supported by senior leadership who want to develop you, not just deploy you.

Hybrid flexibility.

Our head office is based in Hamilton, Ontario, and we operate on a hybrid model: 2 days per week in the office, with the remainder remote. You’ll have a collaborative home base with room to focus on your own terms.

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Only those selected for next steps will be contacted.