Job Posting

JOB TITLE: Ticket Agent (Posting 2026-02)

LOCATION: Tobermory

APPLICATION REVIEW: Commences January 16, 2026 at 8:00 AM EST

START DATE: Various start dates from April onwards

TYPE: Full Time, Seasonal (April to October)

REPORTS TO: Manager of Terminal Operations

UNION: Non-Union

SALARY: $24.74 to $29.58 per hour

The Ticket Agent is accountable for ensuring exceptional customer service and compliance. Responsibilities include coordinating terminal operations, handling reservations and sales, maintaining communication and safety protocols, and providing administrative support. The Ticket Agent contributes to the efficient coordination of ticket receipts and vehicular traffic at the Tobermory Terminal location and interacts professionally with passengers and their inquiries. The incumbent directs terminal Dock and Dock/Stock persons to ensure the smooth, effective, safe, and efficient coordination of vehicular traffic and loading vessels.

In addition, the Ticket Agent, assumes supervisory responsibilities in the absence of the Terminal Operations Manager, ensuring the smooth and efficient operation of the terminal, addressing any issues that arise, and maintaining communication with staff and management to ensure continuity of operations; including the elevation of urgent matters to Terminal Operations Manager or Director of Operations, as needed.

KEY ACCOUNTABILITIES

The primary job duties and responsibilities of the Ticket Agent include but are not limited to the following:

• Contribute to building and maintaining a culture of respect, trust, productivity, and safety excellence.
• Coordinate and direct passenger vehicular traffic with Dock and Dock/Stock persons and onboard crews to ensure the safe, efficient, and timely loading and unloading of vehicles on the vessel.
• Ensure compliance with all company policies, applicable laws, regulations, and good business practices.
• Balance cash reports and cash float, including point of sale transactions.
• Customer relation activities, including but not limited to, answering phones, emails, and in-person inquiries for vessel operations and related tourism information.
• Use the computer system to sell and process reservations and tickets, assist passengers with online and in person reservations.
• Inform all customers of events or cancellations and arrange all rescheduling and refunds.
• Ensure that the Canadian Transportation of Dangerous Goods Act and Regulations are followed before goods are loaded onto the vessel.
• Receive and record all freight and maintain the manifest, and ensure its security while at the terminal, record and enter information corresponding charges/payments, and inform the receiving terminal.
• Provide direction to and work as part of a team with dock persons, dock/stock persons and onboard crew employees.
• Direct dock and dock/stock persons in duties pertaining to the on-boarding/off-loading of vehicles, passengers, and/or freight.
• Report any non-conformance, near misses, and safety issues to management.
• Maintain an accurate and continuous flow of information between vessels, terminals, and shifts regarding freight manifests, vehicle placement, and passengers using interpersonal communication, daily logs, and/or radio communication.
• Complete passenger check-in and distribute passes appropriately while adhering to vessel capacity limitations.
• Utilize a public-address system to advise passengers and vehicles during loading stages.
• Actively participate in operational drill exercises, including Monthly Health and Safety meetings
• Opening and closing all terminal buildings and booths, and arming/disarming security systems.
• Providing updates on visibility, current weather conditions, or other information to the vessel.
• Assume supervisory responsibilities in the absence of the Terminal Operations Manager, ensuring the smooth and efficient operation of the terminal, addressing any issues that arise, and maintaining communication with staff and management to ensure continuity of operations; including the elevation of urgent matters to Terminal Operations Manager or Director of Operations, as needed.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION, KNOWLEDGE, WORK EXPERIENCE, and SKILLS

• High school diploma or GED certificate, preferred.
• Marine Sector experience an asset.
• Two or more years of successful performance in customer service in a telephone-based environment as well as in person is preferred.
• Previous cash handling, point-of-sale, reservation system, and financial documentation knowledge.
• Proven proficiency in Microsoft Office, specifically Outlook, Excel, and Word.
• Professional, friendly verbal communication skills; ability to listen and respond to passenger inquiries.
• Must be able to speak, read, write, and understand English. A second language, specifically French, is preferred.
• Strong organizational skills and ability to work well in a fast-paced environment.
• Ability to work in a team environment, as well as with minimal supervision
• Must have good hand-eye coordination and the ability to type on a computer keyboard.
• Attention to detail to ensure that passenger records are accurate, and passenger accommodation needs are addressed in relation to boarding and efficient loading of the vessel.
• Above average technical trouble shooting skills.

SAFETY SENSITIVE ENVIRONMENT

• Zero tolerance for drugs or alcohol
• Personal Protective Equipment (boots, pants, eye and ear protective wear)

How To Apply?

Please upload your resume in PDF format.

We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities, and members of visible minorities to apply for our positions.

Notice on Use of Technology in Recruitment: We may use technology, including AI tools, to support parts of the application process. All hiring decisions are made by people.

If you require any accommodations in the recruitment process please reach out to HR@ontarioferries.com to discuss, but please note that applications will not be reviewed or accepted via this email address.