Shipper

Position: Mac Shipper

Reports to: Mac Supervisor

Classification: Full Time Seasonal

Role Objective:

To oversee and coordinate the accurate, efficient, and timely preparation and shipment of plant orders, ensuring high quality standards, proper handling, and customer satisfaction, while maintaining compliance with safety and inventory protocols.

Required Core Competencies

Commitment to living out our Core Values:

• Team Player: I have a teachable spirit, looking to learn and grow. I work well with others, model humility, and put the team first for greater success.
• Respect: I see each person’s worth and treat them with thoughtful care to create a workplace of high trust, so people can thrive.
• Empathy: I am mindful of my impact on others and intentionally encourage my teammates, creating an environment where people feel supported.
• Excellence: I strive to deliver high-quality plants while staying productive and focused on continuous improvement.
• Stewardship: I wisely manage the resources entrusted to me, including my time, equipment, environment, finances, and community.

General Responsibilities:

• Accurately pull and assemble live plant orders based on packing slips, customer invoices, or digital order systems.
• Ensure correct plant varieties, quantities, and sizes are selected according to customer orders and quality standards.
• Inspect plants for pests, disease, or damage before shipping.
• Label orders clearly and accurately; and stage completed orders in designated areas for shipping, or pickup.
• Monitor and manage leftover orders and restock plant material.
• Communicate with the shipping and sales teams regarding add-ons, shortages, damages, or order discrepancies.
• Assist in maintaining a clean, safe, and organized department
• Assist with plant maintenance, including fertilizing, pruning, staking, weeding, labelling, spacing, etc. as time allows.
• Assist with the end of year inventory pack up.
• Assist with poly installation and removal.

Specific Responsibilities: 

• Organize, delegate, and prioritize order picking.
• Prescreen orders for the Sales Office (availability, quality, etc.)
• Stock, maintain, and return plant material for the Stock Blocks on the Yard.
• Assist in maintaining landscapes around the department (ponds, trees, etc)
• Assist with transporting and unloading new potting when needed (primarily early spring)
• Collect hardwood cuttings as needed from the department. 
• Communicate with customers (answering questions, offering substitutions, etc.) as needed. 
• Assisting customers who are sent to the farm to see specific crops

Required Certifications:

• Valid Ontario Driver’s License
• Forklift Safety Training (asset)