Junior Projects Engineer (Networking)

Location: London / Windsor - with a preference for London, ON.

This job posting represents an existing, currently vacant position.

Role Overview

The Junior Projects Engineer (Networking) supports the successful delivery of networking projects, provides on-site technical support for client environments, and assists with Tier 2 escalations from the Service Desk.

This role is ideal for an early-career networking professional who wants exposure to project work, client environments, and operational support within a structured IT Managed Services Provider (ITMSP).

Role Allocation

The responsibilities of this role are divided approximately as follows (approximate):

· 50% – Networking Projects

· 25% – On-Demand On-Site Client Support

· 25% – Tier 2 Escalation Support (Service Desk)

Work allocation may vary based on business needs, project schedules, and incident priority.

Key Responsibilities

Networking Projects (≈50%)

· Assist with the deployment and implementation of:

o Network upgrades

o Firewall replacements

o Switch and wireless infrastructure

o VPNs and site connectivity

· Support senior engineers during project execution

· Perform configuration tasks under guidance and documented standards

· Document network changes, configurations, and diagrams accurately

· Participate in project handover to Service Desk and Managed Services teams

On-Demand Client On-Site Support (≈25%)

· Provide scheduled and ad-hoc on-site support at client locations

· Troubleshoot networking and connectivity issues in client environments

· Install, replace, and test networking hardware

· Represent the company professionally on client premises

· Communicate findings and next steps clearly to internal teams

Tier 2 Escalation Support (≈25%)

· Provide advanced technical support for user accounts, email, backups, virtualization, and remote access systems.

· Serve as an escalation point for complex or unresolved Tier 1 Service Desk issues.

· Troubleshoot and support network-related issues, including connectivity, access, and security controls.

· Mentor and coach Tier 1 technicians to improve troubleshooting skills, documentation, and efficiency.

· Perform root cause analysis on recurring incidents and implement preventative solutions.

· Maintain and support core infrastructure systems, including servers and virtual environments.

· Collaborate with team leads, senior engineers, and vendors on complex issues as needed.

Required Technical Skills & Experience

· Diploma or degree in Information Technology, Networking, or a related field

· 1–3 years of hands-on experience in IT support or networking roles

· Foundational knowledge of:

o TCP/IP, DNS, DHCP

o VLANs and basic routing

o Firewalls and VPNs

o Wired and wireless networking

· Familiarity with common networking vendors (e.g., Cisco, Fortinet, Meraki, Ubiquiti, Aruba)

· Experience working in a ticketing system (e.g., ConnectWise, Autotask, ServiceNow)

Professional & Behavioral Competencies

· Strong troubleshooting and problem-solving skills

· Ability to follow documented standards and procedures

· Clear written and verbal communication

· Comfortable working in client environments

· Willingness to learn and accept coaching

· Ability to manage multiple tasks and shifting priorities

· Team-oriented with a service mindset

Working Conditions & Requirements

· Ability to travel to client sites within the local region

· Valid driver’s license and access to reliable transportation

· Ability to lift and install networking equipment as required

· Participation in on-call rotation may be required in the future (with notice and training)

· Salary Range: CAD $50,000 – $60,000 per year, depending on experience and qualifications

· Comprehensive benefits package, including:

o Health and dental benefits

o Paid time off

o Training and certification support

o Career development opportunities

Career Development

This role provides a pathway toward:

· Intermediate / Senior Network Engineer

· Network & Security specialization

· Project Engineering roles

· Technical leadership opportunities

Ongoing training, mentorship, and certification support are provided.

Use of Artificial Intelligence in Hiring (Ontario Bill 190 Compliance)

The company may use automated tools, including artificial intelligence, to support the screening and organization of job applications. All hiring decisions are reviewed by human decision-makers.

Equal Opportunity Statement

We are committed to creating an inclusive workplace and welcome applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process.

Company

Next Dimension is a CIO Strategist firm; we provide managed IT services that align the server room and the boardroom by providing a framework to fill gaps in reliability, security, and resourcing.

To successfully achieve this, Next Dimension cultivates a workplace culture around the Employee Experience in which we seek to optimize the moments that matter for each and every employee.

We thank and appreciate all applicants, however only those selected for an interview will be contacted.