Student Admission and Services

Are you passionate about education, student success, and bringing innovation to administrative processes? Do you have excellent organizational skills and thrive in dynamic environments? Join our team as the Student Admission and Services and play a pivotal role in shaping the student experience at Milestone College. This position require to be available at the College giving it's high contact with our community.

Who We Are

At Milestone, we believe in empowering students to achieve their academic and professional goals. As part of our team, you'll be working in a vibrant, fast-paced environment where collaboration, creativity, and student-centered solutions are at the heart of everything we do.

Key Responsibilities:

As the first of contact for our prospective and enrolled students, you will be responsible for:

• Welcoming students and visitors with professionalism at the reception desk
• Managing incoming calls and email inquiries and ensuring timely follow-ups
• Maintaining and updating student records from admissions through to graduation, ensuring accuracy and compliance
• Coordinating student accounts in our COBA system (creating accounts, uploading grades, managing documents)
• Organizing course schedules and assigning students and teachers in COBA
• Tracking attendance, collaborating with teachers, and following up on absences
• Managing the college website and developing engaging content for social media platforms
• Planning events such as open house days, campus visits, and student information sessions
• Analyzing and generating reports on student performance and making recommendations for improvement
• Collaborating on national and international projects and partnerships that enhance the student experience
• Maintain inventory and ensure necessary supplies are timely procured
• Draft and format administrative communications and translate documents when necessary
• Any other delegated responsibilities

Qualifications:

• A diploma or degree in Administration, Communication, Education, or a related field
• 2-3 years in an administrative or student services role, with experience in event planning and project management being a plus

• Proficiency in office software (MS Office Suite) and experience with student management systems like COBA
• Knowledge of web content management and social media is highly valued
• French and English are a must as we have clients relationship located internationally
• You excel in customer service, whether in-person, over the phone, or through written communication
• Attention to detail to ensure accuracy in all tasks, especially in managing student records
• Organizational abilities as you can juggle multiple tasks and priorities in a fast-paced environment
• Problem-Solving Skills: You take a proactive approach to improving processes and resolving challenges

Why Join Us?

• Sick days and personal days
• Group insurance equally shared between employee and employer
• Group retirement plan matching
• Accrued paid time-off during the winter closure
• On-site free parking

*The masculine is used to lighten the text*