IT Support Specialist

Overview

The IT Specialist is responsible for independently managing the firm’s day-to-day technology support needs. As a solo onsite role, this position requires an experienced, proactive professional who can troubleshoot, prioritize, and resolve issues with minimal supervision while delivering a high level of service to lawyers and staff. The role is well-suited to someone who is confident working autonomously in a professional services or law firm environment.

Key Responsibilities

• Serve as the primary and sole point of contact for all IT support requests within the firm; onsite and remotely for our Toronto and Vancouver offices
• Independently diagnose, troubleshoot, and resolve hardware, software, network, and application issues
• Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals
• Support Microsoft 365 applications and Windows operating systems
• Administer user accounts, permissions, and access rights in line with firm security and confidentiality requirements
• Support legal-specific applications, including document management, time entry, and billing systems (PCLaw, Minute Box, iManage, etc)
• Manage IT onboarding and offboarding, including equipment setup, system access, and documentation
• Maintain and update IT inventory, system documentation, and help desk records
• Liaise with external vendors and managed service providers as required
• Escalate complex or infrastructure-related issues to external providers while managing them through to resolution
• Lead the firm’s cybersecurity training and awareness programs, ensuring lawyers and staff understand and follow security best practices.
• Provide support for meeting room technology, video conferencing, and remote access
• Proactively identify opportunities to improve systems, processes, and user experience

Qualifications & Experience

• Diploma or degree in Information Technology, Computer Science, or equivalent practical experience
• 3–5 years of experience in an IT help desk or technical support role, preferably in a professional services environment
• Strong working knowledge of Windows, Microsoft 365, Active Directory, and basic networking
• Experience supporting document management systems and legal applications is an asset
• Proven ability to work independently and manage competing priorities

Skills & Competencies

• High level of professionalism and discretion when handling confidential information
• Strong troubleshooting, analytical, and decision-making skills
• Excellent communication skills with the ability to support non-technical users
• Organized, detail-oriented, and able to anticipate issues before they arise

About LaBarge Weinstein    

LaBarge Weinstein services clients across Canada from Halifax to Vancouver from offices in Ottawa, Vancouver and Toronto.  The firm has a proven track record and is one of the most active firms in Canada working with technology companies at all phases, having assisted clients in billions of dollars’ worth of financings and M&A transactions. 

At LaBarge Weinstein LLP we understand the importance of inclusion, diversity and equal opportunity and we are building an environment where our employees feel included and heard.  We welcome and encourage all applicants to apply and are proud to offer equal employment opportunities. 

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

This is a full-time permanent position with a salary range of $60,000 - $70,000 CAD.