Senior AdsOps Specialist

LaunchGood's Ads program helps charities, nonprofits and Muslim community fundraisers reach more donors. We're a small, hands-on team, and we're moving to a more automated, self-serve way of running ads so fundraisers get answers in minutes, not days. In this role you'll keep the program running smoothly day to day, find the manual work that slows us down, and use automation and AI to remove it. This matters most in high-demand seasons like Ramadan. You'll work closely with Product, Data, Finance, Compliance, Marketing and Support, and be the day-to-day lead for one or two junior teammates. You'll connect and configure existing tools rather than build software from scratch.

Core Competencies

• Run the program day to day. Review incoming fundraiser applications and keep each ad period moving smoothly from application to campaign close. Protect quality and donor trust by making sure every campaign represents a legitimate cause accurately.
• Automate the manual work. Map where the team's time goes, then cut it with no-code tools (e.g. Zapier, n8n) and AI assistants. Track the hours saved and share what works.
• Make sense of the data. Own our reporting and dashboards, spot trends in performance, donor behaviour and seasonality, and turn them into clear recommendations after each major season.
• Lead projects across teams. Plan and drive initiatives such as new tools and seasonal preparation with people you don't manage. Establish clear processes and documentation so the wider team stays aligned. Spot risks early.
• Look after fundraisers. Many are first-time users of the platform. Own the communication with them: clear, kind, timely, with reusable templates and guides.
• Set day-to-day direction for junior teammates. Give a junior specialist and seasonal fellow real ownership, hands-on feedback, and room to grow, even though formal management sits elsewhere.

What We're Looking For

• 5+ years in ad operations, marketing or campaign operations, or program management, ideally in a platform, marketplace, nonprofit or fundraising setting.
• Hands-on automation experience. You've replaced a manual process with a workflow and can tell us how many hours it saved.
• Comfort with data, from spreadsheets to BI dashboards. You can explain why a number moved.
• A record of getting things done across teams without formal authority.
• Calm under seasonal pressure, and care about the mission.

How We Work

• Be a joy to work with.
• World-class communication.
• Make it work, make it better.
• Zoom in, zoom out.