Store Manager - Toronto Pop-Up

OperationsTempToronto, ON

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The Store Manager will lead Knix's Toronto Pop-Up Store through the seamless daily operations of the store, accountable for driving sales and leading a high performing and engaged team of associates. The successful candidate will drive continuous improvement across all areas in the store, all while delivering outstanding customer service resulting in a growing customer base that love the product and the overall Knix brand.


The dates of the Toronto Pop-Up will be approximately mid-September to end of December.

This is a fixed-term role with the potential to become a full-time role.

About you...

  • You love leading a team and driving results. You are a champion of balancing sales and service to create the ultimate experience for customers.
  • You have a pulse on ways to engage and delight our customers.
  • You’re a proven leader and people developer; you care about your team and inspire them to be their best in everything that they do.
  • You inspire confidence by setting direction, displaying integrity, and moving towards team goals.
  • You thrive in a dynamic environment and have the ability to “think on your feet.”
  • You’re passionate about our customers and inspired by Knix and our mission.

Responsibilities

SALES

  • Proactively drive and increase sales volume through listening to customers’ needs and through a solid understanding of Knix’s suite of products.
  • Lead by example and ensure all associates practice an elevated level of customer service. Coach and provide feedback to associates on driving sales while balancing service.
  • Cultivate an environment where sales opportunities are maximized through upselling of other products.
  • Review and communicate the daily, weekly and quarterly store sales targets.

OPERATIONS

  • Partner with the Product team to ensure all products are merchandised effectively to maximize sales and to best represent the brand.
  • Oversee and coach the team on submissions of accurate and timely supply and product counts and orders.
  • Escalate any issues or opportunities with product assortment and sizing as required, taking into consideration the right assortment for the customers in the store.
  • Oversee and drive the team to continually maintain and reset the cleanliness, set-up and organization in all areas of the store.
  • Oversee the communication, workflow, supplies and equipment of the store.
  • Troubleshoot operational systems and escalate any issues or opportunities to drive continuous improvement.
  • Partner with the Marketing team to ensure all marketing visuals appropriately captures the message.
  • Support the Marketing team with on-the-ground execution of logistics for special events.
  • Proactively monitor for theft and work to prevent all possible opportunities for loss within the store.
  • Champion and drive execution of new and existing store operations, processes and initiatives.
  • Support with the openings and operations of future stores and popups for Knix, which may include but is not limited to onboarding and training of staff, initial store set up (operations and merchandising) and event execution.

PEOPLE

  • Lead and develop a high performing sales team.
  • Partner with HR to attract and hire high quality talent in order to build out the infrastructure required.
  • Accountable for the onboarding, training and integration of new staff.
  • Drive a continuous culture of learning through formal and informal feedback.
  • Responsible for the scheduling, including managing live-week schedule based on business and operational needs.

Location

  • The Toronto Pop-Up will be downtown Toronto.

Qualifications

  • 3+ years’ experience directly managing a small retail sales team.
  • Strong leadership and communication skills.
  • A strong commitment to customer service.
  • Ability to problem solve and juggle multiple tasks and priorities.