Newcomer Outreach & Digital Hub Coordinator

JFS Ottawa is a multi-service non-profit community agency helping individuals and families across generations and cultures to achieve stability, independence and belonging.

Core service areas include mental health and wellbeing, social supports, and services for seniors, newcomers, and diverse communities.

Our work is grounded in Jewish values, and we seek to build a community through the pursuit of social justice and inclusivity.

This role reflects a shared commitment between Jewish Family Services of Ottawa and the Jewish Federation of Ottawa to build a more coordinated, accessible, and welcoming community. By integrating direct service expertise with community-building strategy, this position plays a foundational role in strengthening attraction, integration, and long-term belonging within Jewish Ottawa.

Position Summary

The Newcomer Outreach & Digital Hub Coordinator will serve as the primary point of contact for individuals and families who are new to Jewish Ottawa.

This shared position—housed at Jewish Family Services of Ottawa (JFS) and supported by the Jewish Federation of Ottawa—combines community outreach with digital infrastructure development. The Coordinator will proactively engage individuals, build meaningful relationships, and connect them to services, programs, and opportunities across the community.

This role is designed to serve all those who are new to Jewish Ottawa. For the purposes of this initiative, a “newcomer” is defined in the broadest sense as any individual or family who is new to Jewish Ottawa. This includes, but is not limited to:

•        individuals and families who are new to Canada;

•        Jewish individuals and families who have recently relocated to Ottawa from another province

•        residents of Ottawa who are newly engaging with, or seeking entry into, Jewish community life in Ottawa.

This definition reflects the initiative’s commitment to attraction, integration, and belonging, and recognizes diverse pathways into Jewish communal engagement.

In parallel, the Coordinator will lead the development of a centralized Online Newcomers Hub, including content that supports both community integration and Jewish settlement/resettlement needs. Working across both organizations, this role will strengthen coordination, improve access, and create clearer pathways into Jewish communal life. The position includes regular office hours at both JFS and Federation and is structured as a high-impact pilot focused on attraction, integration, and belonging.

Duties and Responsibilities

The main duties of the role include:

• Newcomer outreach & engagement
• • Serve as the welcoming, central point of contact for all those new to Jewish Ottawa
  • Conduct outreach meetings (virtual and in-person) to understand needs, interests, and goals
  • Connect Jewish individuals to synagogues, schools, employment supports, programs, and volunteer opportunities
  • Support both social connections and access to services
  • Provide guidance and referrals related to Jewish settlement and resettlement supports where needed
  • Maintain a clear system to track engagement, referrals, and follow-ups
  • Identify trends, emerging needs, and service gaps, and share insights with JFS and Federation leadership
  • Build relationships with community partners to ensure coordinated and seamless newcomer support
  • Maintain a visible presence through outreach and regular office hours at Federation
• Online Newcomers Hub Development
• • Lead the planning, development, and launch of a centralized Online Newcomers Hub
  • Collaborate with a web designer to build an accessible, user-friendly platform
  • Define user experience, content structure, and navigation pathways
  • Ensure the Hub includes clear access to:
  • • Settlement and resettlement information (housing, employment, language, and local services) Jewish institutions, programs, and community life
    • Employment and volunteer opportunities
    • Family, youth, and social supports
    • Community events and leadership pathways
  • Coordinate content contributions across partner organizations
  • Oversee ongoing updates, maintenance, and relevance of the platform post-launch

Qualifications/Experience

•  Experience in community outreach, engagement, or program coordination
• Strong interpersonal and relationship-building skills
• Experience working with newcomers, immigrants, or diverse populations is an asset
• Ability to work collaboratively across organizations and stakeholders
• Strong organizational and project management skills
• Familiarity with Jewish community life considered an asset
• Comfort with digital platforms and content management systems
• Language capacity in Hebrew required (oral & written)
• Russian language skills an asset

Core Competencies

• Warm, welcoming, and community-oriented
• Proactive self-starter with strong initiative
• Strategic thinker with attention to detail
• Clear and thoughtful communicator
• Collaborative, flexible, and solutions-focused

Jewish Family Services of Ottawa supports equal opportunity employment.  We are committed to a selection process and work environment that are inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants can make accommodation requests for the interview or selection process known in advance by contacting Jewish Family Services.

For any accommodation requests, please contact our Human Resources team at hradmin@jfsottawa.com

We thank all applicants for their interest, however, only those selected for an interview will be contacted.